For automotive retailers, the lesson today is this: A dealer’s fiercest competitor is not the dealership down the street; the real competition is the status quo.
Best practices extend well beyond the realm of IT, passwords, and log-in screens.
Explore trends that are changing consumer expectations for every retail experience, including dealerships.
Improve acquiring, appraising, and managing aged inventory to fully maximize profits.
Examine changing expectations for the workplace, the business impacts of turnover, and how those trends intersect.
Make the right first impression by handling calls correctly.