Support at Your Fingertips
Built right into ERA-IGNITE are resources designed to help you whenever you need it, so you can get back to doing what you do best.
The ERA-IGNITE Smart Center allows you to access documentation and training tools from a central location. With features like Chat, Help Videos, and Computer Assisted Instruction, you’re able to:
-
Chat with TAC personnel: Send chat messages and easily ask questions without leaving ERA-IGNITE. Access Smart Center Chat on the home page or in the support tab in Smart Center.
-
Watch instructional videos: These short and informative videos are available for multiple topics and tasks. Search Smart Center Help Videos by dealership role or keyword to watch what’s most relevant to you.
-
Take Computer Assisted Instruction courses: These courses highlight system tips and new enhancements and are built directly into ERA-IGNITE. This consistent form of training drives system utilization, employee productivity, and customer satisfaction.