Check Out and Payments
The final step in your service process might seem like a simple one, but it can be time consuming and cumbersome to get customers checked out and paid. You need a cohesive approach that involves communication, accessibility, transparency and personalization.
What if you could…
- Offer customers multiple payment options that are completely embedded to ensure accuracy?
- Quickly find completed or outstanding payments?
- Enhance your brand image by sending your customers personalized and professional messages with their invoice and payment options?
- Give customers the option to pay and pick up their vehicle at any time that’s convenient for them, not just during your store hours?
Here’s How
ReyPAY®
When it’s time to accept payment for an RO, your cashier finds it in the system, keys in the payment amount, and closes out the RO. Simple enough until there is a line in front of them, they are rushing and move the decimal to the right, and overcharge the customer by a factor of 10. The chances of getting that next appointment scheduled are now slim. ReyPAY is an efficient electronic payment solution that works as part of ERA-IGNITE for your dealership to collect payments in-store, online, or on mobile with no rekeying.
- Relieve the cashier bottleneck in your service department with online and mobile payment options.
- Eliminate errors by populating payment amounts without manually entering information.
- Streamline reconciliation in a few clicks and access daily reports for easy confirmation of payments.
- Ensure customer’s card information is safe with point-to-point encryption.
ConsumerReach Plus
How long does it take you to send out texts or emails to customers today? If you’re building them from scratch and re-typing information, you probably aren’t even attempting to send electronic communication. With ConsumerReach Plus, you can create personalized customer communications that automatically pull in relevant customer details based on the message.
- Craft custom messages with your logo and brand colors quickly using pre-built templates.
- Set up specific, automated emails to send on a regular basis, such as upcoming service notices and appointment confirmations or reminders.
- Emails are responsive to desktop and mobile devices so nothing gets lost in translation.
Text Messaging for ERA®
Let’s face it, you’re busy. You have to manage the customers that are right in front of you and on the phone, and you’re also trying to sell the recommended work your techs found. There’s almost never a moment of down time, so it can be hard to find time to provide customers with timely updates or ask for approvals. Text Messaging for ERA is an on-the-go texting platform that allows you to communicate with customers about the status of their vehicle without being tied to your desk.
- Give customers real-time updates by sending customized and automated texts.
- Easily respond to customer texts while away from your computer.
- Receive notifications anywhere when a new text arrives in your queue.
- View a customer’s communication history in ERA-IGNITE.
- Embed payment links so customers can pay online.
KeyTrak® Service Kiosks
You’ve inspected the vehicle, you’ve sold the work, you’ve made the repair, and the customer even paid online. Now is the easy part – give them their keys. But why does it always seem like you have a line in front of you? You need to get the rest of the work approved for tomorrow so parts get ordered. KeyTrak Service Kiosks are designed for customers to check in or out for service on their own, even outside of store hours with key lockers, freeing you up to handle the time-sensitive issues in front of you.
- Allow customers to pick up their vehicle after hours by utilizing key lockers.
- Customers simply scan their QR code and the unit recognizes which key is theirs.
- Customers can request an Uber or Lyft ride back to the dealership for pick-up.
What can you experience:
“ReyPAY has helped alleviate the stress and pressure that comes with the daily 5pm rush; whether it’s on the customer, parts counter, or service writer.”
“Text Messaging for ERA allows my advisors to spend less time answering the phone and more time proactively reaching out to declined service customers and driving traffic to our business. What was once a five to ten-minute phone call can now be taken care of through a quick text conversation.”
“My service drive never backs up with the service kiosks, especially with the morning rush. If I have 20-25 cars lined up, we can get them all checked in and out in under fifteen minutes.”
