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Hidden in Plain Sight
Hidden in Plain Sight - How Dealers Overlook Their Fiercest Competitor... and What They Can Do About It.
Hidden in Plain Sight - How dealers overlook their fiercest competitor... and what they can do about it.

For automotive retailers, the lesson today is this: A dealer’s fiercest competitor is not the dealership down the street; the real competition is the status quo.

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Seeing the Future of Data Security and Protecting Customer Information
Seeing the Future of Data Security and Protecting Customer Information - The Business of Mitigating the Risk
Seeing the Future of Data Security and Protecting Customer Information - The Business of Mitigating the Risk

Best practices extend well beyond the realm of IT, passwords, and log-in screens.

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Service Department: The new, old frontier at the intersection of technology and the consumer experience
Service Department: The new, old frontier at the intersection of technology and the consumer experience
Service Department - The new, old frontier at the intersection of technology and the consumer experience

Explore trends that are changing consumer expectations for every retail experience, including dealerships.

Are You Maximizing Your Used Vehicle Department?
Are You Maximizing Your Used Vehicle Department? How to Impact Your Bottom Line with an Effective and Profitable Pre-Owned Operation
Are You Maximizing Your Used Vehicle Department? - How to Impact Your Bottom Line with an Effective and Profitable Pre-Owned Operation

Improve aquiring, appraising, and managing aged inventory to fully maximize profits.

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From Trophy Kids to Prized Employees
From Trophy Kids to Prized Employees - How the Right Mix of People, Process, and Technology Can Help Dealers Attract and Retain Millennial Employees
From Trophy Kids to Prized Employees - How the Right Mix of People, Process, and Technology Can Help Dealers Attract and Retain Millennial Employees

Examine changing expectations for the workplace, the business impacts of turnover, and how those trends intersect.

Is Your Phone Process Making You Money or Costing You Deals?
Is Your Phone Process Making You Money or Costing You Deals? How Phone Training Can Equal Big Improvements in Sales and Service
Is Your Phone Process Making You Money or Costing You Deals? - How Phone Training Can Equal Big Improvements in Sales and Service

Make the right first impression by handling calls correctly.

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Delivering a Rewarding Customer Experience...
Delivering a Rewarding Customer Experience... One Click, Swipe - and Wave of your Smartphone - at a Time
Delivering a Rewarding Customer Experience... - One Click, Swipe - and Wave of your Smartphone - at a Time

What you need to know - and do - to integrate secure, electronic payment options into your dealership's business operations.

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