Whitepapers and Reports

Dive into a typical check-in process to uncover areas of improvement for your service drive. Discover changes that could save your advisors time, increase customer satisfaction, and bump up your CSI scores.

With updated transactional data from 2024, this report explains retention and defection rates by manufacturer, putting conquest opportunity information in your hands.

Today, customers are used to doing business via their mobile device. You see it in airports, making online purchases, scheduling appointments, etc. So why should your dealership be any different?

This report examines golden metrics (Hours, Effective Labor Rate, and Profit per customer pay repair order) in dealerships from across the country and details both expected and unexpected trends within the data. It also provides insight into how to improve results.

This report looks at the profitability gains for dealerships that switched to Reynolds. It focuses on F&I and fixed operations as key areas to go beyond commodity selling and provide real value to customers.

With updated transactional data from 2023, this report explains retention and defection rates by manufacturer, putting conquest opportunity information in your hands.

Is old, irrelevant used vehicle information holding you back? Inventory shortages, increased auction fees, and a volatile market can make stocking your lot challenging. To be successful, you must move quickly. But the information you rely on to make used vehicle decisions could be holding you back.

Use real transactional data from 2022 to understand retention and defection rates by manufacturer, and identify conquest opportunities for your dealership.

Vehicle affordability, higher interest rates, ever-increasing customer expectations… You’re doing your best to manage growing pressures, but the strategies you’ve used to improve performance in the past just aren’t as effective as they once were. Getting better at what you’ve always done only gets you so far. In this whitepaper, learn how you can shift your mindset and begin operating differently.

"As long as we can get customers to calculate their payment online, we're basically at the two yard line and headed toward a deal. Once the customer walks themselves down the path online, it's a seamless finish in-store." Read about Temecula Valley Buick GMC's online to in-store journey.

Get a glimpse into the accessory sales of real dealerships with information broken out by region, vehicle type, and more.

In a survey of more than 1,000 consumers, today's car buyers tell us their buying habits, what they find most valuable when shopping online and in-store, and what they’re willing to pay more for. This report gives you a full picture of how car buyers are behaving and ultimately, what your dealership needs to do to meet their evolving expectations.