The Solution
When ReverseRisk was implemented, the biggest improvement was how quickly and easily reporting came together in one place.
Instead of pulling information from different systems and manually reconciling, everything was centralized. Reports became accessible on a single screen, making it faster to find what was needed and easier to trust the data's accuracy. One of the most noticeable improvements was that financial and operational reporting finally aligned with accounting, reducing the constant need to double-check or hunt for numbers.
Inventory visibility also improved. It became much easier to confirm that vehicles were correctly listed and accounted for, with issues like duplicates being easier to identify and address before they became a problem. This gave more confidence that what was on the books matched what was being represented elsewhere.
Managers gained clearer day-to-day visibility into performance, while sales teams were able to access key inventory details such as MSRP and wholesale values without relying on back-and-forth requests or external spreadsheets. Everything they needed was available directly within the system.
The integration with FOCUS also allowed us to more efficiently track customers, lease turn-ins, and follow-ups, and training on-site made the transition easy for our team.
Most of our employees had prior experience with Reynolds products, so they adapted quickly, and even those who were less tech-savvy found it intuitive.
The support from Reynolds and Reynolds has been exceptional. Whenever I call with a question, it’s answered immediately, and any complex issues are resolved within 24 hours. This level of responsiveness gave me confidence that we could fully rely on ReverseRisk to manage our reporting and operations accurately.
“ReverseRisk lets me verify that every vehicle on the lot is listed correctly online. No more duplicates or mistakes slipping through.”
