Hendrick Efficiency Sales

Sales

​​​​​​A customer browses your website with real-time inventory and price updates. When he calls to schedule an appointment, your receptionist instantly sees the customer’s information and any previous buying history. When he arrives for a test drive, a customized route is provided for that specific vehicle. Any information captured about the customer from their time on your website is available to the salesperson during negotiations. Credit information and applicable incentives are applied to the deal, and your customer can be presented with several retail and lease payment options all at once.

Hendrick Efficiency F&I

F&I

​​​​​​Customers are presented aftermarket products with interactive tools explaining each product. All documents are signed electronically, with a system in place to ensure no signatures are missed. When a deal is complete, any wet ink documents are scanned into the deal. Your customer is given a copy of their deal on a USB and the deal is stored in an electronic deal jacket. A funding package is sent to your lender electronically for approval. Accessory orders are sent to the service department. The electronic deal jacket is sent to the business office to be worked on immediately.

Hendrick Efficiency Business Office

Business Office

​​​​​​Your business office receives a deal from F&I the instant it is closed. Each member of the business office can work on their piece of posting a deal simultaneously. Every needed piece of the deal is accessible in the electronic deal jacket. An approved funding package is sent back by the lender only hours after F&I sent the request. At the end of the month, A/R statements are sent to vendors via email and vendors can pay their bill online. A personalized dashboard shows customized reports and exceptions each role needs to know. Mobile reporting allows you to keep tabs on the dealership when you're not there. 

Hendrick Efficiency Service

Service

The service bay door automatically opens and a screen greets your customer by name. The advisor is alerted with the customer’s information, scheduled service, and previously declined services. He completes a walk around using his tablet and the customer signs off on the RO digitally. The RO is dispatched to the appropriate technician who sends recommended work with pictures to the advisor electronically. Once the customer approves the work online, the job is added to the RO and the request is sent to parts automatically. The customer pays for completed services on his phone and he is ready to go.

Hendrick Efficiency Parts

Parts

As parts arrive, an employee quickly uses a scan gun to receipt them. All inventory is instantly updated in your system and reconciliation is completed automatically. While scanning, labels print for special order parts and an alert is sent to the customer or technician notifying them of availability. As the day goes on, technicians and advisors have real-time visibility to parts availability and to-the-penny pricing. Automatic notifications are sent to parts as jobs are added to ROs and parts are picked without the technicians visiting the back counter.

Ready to be more efficient? Let's talk.

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