KeyTrak® Service Kiosks
Enhance your service drive with a self-service kiosk designed to maximize efficiency, drive profits, and improve your CSI score.
It’s only 8:30 am, but you’ve already got a line of six customers waiting to check in and drop off their keys for service. Your clerk is running late, so you’ve got to step in. That means all your other work, like calling customers for work approval, is going to have to wait.
KeyTrak Service Kiosks are focused on optimizing your service lane with self-led check-in and out options. The kiosk allows customers to check in for appointments on their own at the store. During the check-in process, customers are presented with additional services, vehicle equity requests, and are able to update all their information. Customers can drop off or pick up their vehicle outside of dealership hours using key lockers and request transportation from ride-share partners.
Benefits of KeyTrak Service Kiosks
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Profitability
Increase revenue by automatically presenting relevant upsells to the customer during the self-led check-in process every single time.
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Efficient
Improve efficiency by reducing check-in times to only two minutes.
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Improve CSI
Meet customer expectations by offering a self-led check-in option that 90% of customers prefer.
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Accurate Data
Collect customer information with a high level of accuracy.
A Kiosk for Every Need
Every store is different so you can choose from our kiosk options. Each one comes equipped with a QR code scanner for mobile check-in and customizable wraps to align with your dealership's branding.
Offer Upsells 100% of the Time
At check-in, the kiosks include additional services that are presented every single time. You can customize the offers, and they’re sent directly to the repair order once purchased.
What can you experience:
The kiosk gives us the ability to make sure everything is offered to the customer every time during the check-in process.
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If a dealership is still doing envelope drop-offs, it’s time to move into the twenty-first century and give customers a better experience.
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The kiosk integrates seamlessly with our DMS, creating a true one-stop-shop experience. Previously, pricing errors were common. Now it’s a complete game-changer.
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