The Solution
We decided to implement Relo with the clear goal of improving technician efficiency.
Since we were already using ERA-IGNITE, the seamless integration made it an easy decision.
Once Relo was installed, the results were immediate. Technicians no longer needed to walk back and forth to the parts counter. Jobs started faster, and the time previously spent on parts runs, up to two to three hours per day, was reduced to just a few minutes in most cases.
This allowed our technicians to stay in their bays, focus on their work, and maintain momentum throughout the day. Overall shop productivity increased noticeably, and the financial impact was clear; more work was completed with the same staff, translating directly into revenue.
The transition itself was also very smooth. Relo was set up and operational within a couple of days, and any minor adjustments to mapping or layout were quickly handled by the Reynolds team. Adoption by the staff was largely positive, and even our guests enjoy seeing Relo in action during tours or when delivering accessories.
We invested in Relo to solve a single problem: Tech efficiency. In the end, it has also boosted team morale and created a smoother workflow across the entire shop.
For a larger facility like ours, it has truly been a game-changer.
“Relo eliminated up to three hours a day per technician previously lost to parts running.”
