The Solution
We did consider adding a parts runner, but we couldn’t find a process that made sense or kept that role consistently productive. After talking with our Reynolds team about the issue, we decided to give Relo a try. Today, instead of technicians walking to the counter, they send a message, and we deliver parts directly to their bays using Relo. With the addition of the mobile app, our parts team can stage and send deliveries right from the racks without going back to a computer, which saves even more time.
We have two solid processes our techs follow. The most productive is for techs to request the required parts, then go grab the vehicle. 70 percent of the time, Relo has delivered their parts by the time they return. The second option is for techs to get the vehicle, then request the parts. The techs can keep working on other tasks while they wait. Delivery itself is quick, often around two minutes.
The biggest benefit is simply that technicians are in their bays more. For those using the system consistently, efficiency has increased by about 30 percent. It’s also made a difference for our parts team. There’s less interruption at the back counter, and the workflow is more controlled and predictable.
Relo has helped us address one of our biggest operational challenges: keeping technicians focused and reducing unnecessary downtime. It’s not just about faster delivery; it’s about creating a process that supports productivity.
If a dealership is struggling with technicians spending too much time at the parts counter, Relo can make a real difference. When technicians stay in their stalls, they have the opportunity to produce more hours, which benefits both them and the dealership.
“For those using the system consistently, efficiency has increased by about 30 percent.”
