The Solution
Service Price Guides has simplified that entire process and eliminated many of those extra steps. Instead of leaving their bays, our technicians can stay at their computers, pull up Service Price Guides, and quickly generate quotes without ever making a trip to the parts department.
They can immediately see the pricing, bring the information straight to the service advisor, and the advisor can talk to the customer right away.
We can also see whether the required parts are already in stock, and every quote already includes the parts, labor, taxes, and shop supplies, so there isn’t any manual math involved. Everything is right there, which makes our estimates both faster and more accurate.
The biggest benefit for us is the time savings. Our technicians aren’t wasting time walking back and forth to the parts counter or waiting for quotes to be completed, which means they can spend more of their day actually working on vehicles. That also reduces traffic at the parts counter, allowing the parts team to focus on their own work instead of handling a constant stream of manual quote requests.
In a shop our size, with multiple flat-rate teams and line technicians, I estimate we’re saving as much as 15 hours of technician time every day. That’s a significant increase in productivity.
The speed also makes a real difference for our customers. When someone calls asking for a repair estimate, we can give them a quick, accurate quote in seconds instead of minutes. We are no longer putting them on hold or telling them we’ll call them back later. That helps us keep more work in-house because customers aren’t given time to start calling competitors while they're waiting for an answer.
If Service Price Guides disappeared tomorrow, we’d almost certainly lose capacity because it would take longer to generate every quote, technicians would be back making trips to the parts counter, and we’d likely need additional help in the parts department to keep up with the extra workload.
For our dealership, Service Price Guides has become an essential part of how we operate because it saves a tremendous amount of time, improves accuracy, and keeps our technicians, advisors, and parts department working more efficiently together.
“Service Price Guides is a no-brainer for the time savings, the accuracy, and the speed of quoting.”
