The Solution
Since implementing Advanced Service at Maverick Toyota, the process has become faster, smoother, and much more transparent. Everything is integrated in one system, including the pricing and digital communications, eliminating the glitches and delays we faced with third-party solutions.
With Advanced Service, technicians can create videos and include photos for any additional recommended work, giving customers a clear understanding of what their vehicle needs. Recommendations are sent digitally within minutes. Customers can then approve or decline work instantly on their phones, allowing technicians to start jobs right away. The overall process is much faster than before, which leads to more customer engagement and upsell opportunities.
The biggest benefits I’ve seen are transparency and trust. Customers can hear directly from the technicians about what needs to be done and why that work is needed.
Personally, I love that technicians can connect directly with customers through video, and the workflow is smooth enough that I rarely need to intervene. Customers appreciate the speed and clarity, which improves their overall experience and builds trust in our dealership.
If your dealership is hesitant about moving to Advanced Service, you’re missing an opportunity to deliver a better customer experience. Having all processes integrated in one system is the biggest advantage I’ve seen, both for the customer and for dealership efficiency.
“With Advanced Service, technicians can create videos and include photos for any additional recommended work, giving customers a clear understanding of what their vehicle needs.”
