Insightful Reporting and Bigger Returns
Reynolds phone system records and logs our calls, which is helpful for training. Managers can listen to the calls and train newer employees on how to handle calls effectively. They can also make sure follow-up is taking place.
One of my favorite features is the reporting. The reports allow us to dig in and see what we are missing and where our weaknesses are. For example, I noticed we had an influx of calls every day between five and six o’clock. Based on the reports, we implemented service coordinators to take calls during that time. Now we are filling days up with appointments, which has improved our service business.
With an average RO of $600, every call is an opportunity we can’t sacrifice. Reynolds Integrated Telephone System helps us make proactive changes to capitalize on more of those high-dollar service opportunities while managing the call flow, providing so many benefits to our service department.
