Lexus of Memphis ReyPAY Testimonial

Before ReyPAY® , our service advisors were their own cashiers. Giving our customers the option to pay online was both a chance to reduce the stress level of the advisors and satisfy the demands of a younger generation. Simply put, it was an “aha!” moment for our dealership.

No one wants to stand in a long line during the evening rush when there are multiple people waiting to checkout. You want to get in and out as fast as possible. ReyPAY expedites that process and takes stress off the advisors. It also allows our customers who are more comfortable paying online, to pay earlier and pick up faster. We’re excited that we’re targeting and bringing in a younger audience to service now that we have ReyPAY, because this generation of car buyers is growing.

When our customers come in for their appointment, the advisor talks to them about paying online. The advisor will tell them upfront, “when you come back to pick up your vehicle, come to the ReyPAY counter”. We let them know they don’t have to go back and sit down or wait in line, they can just check out and be on their way.

The beauty of ReyPAY is when a customer processes their payment, it immediately invoices their ticket. The issue of fat-fingering the keyboard and collecting the wrong amount has been completely eliminated. Our office manager used to have to reconcile multiple errors a day before ReyPAY. Now, we don’t have discrepancies and we stopped eating that cost.

Another great thing about ReyPAY is our customers’ personal information is much more secure than just giving someone a credit card over the phone or even coming into the dealership to pay. It’s a completely safe transaction—we have absolutely no visibility to credit card information.

It’s simple. ReyPAY streamlines your processes, reduces the chance of error, and better serves the advisors’ time by giving a customer the option to pay earlier. It’s a win in my book.