Engagement AI

Leverage AI to engage internet leads with conversational text messages to improve your sales team's productivity.

How many times do you reach out to a new internet lead before you get a response, if you get a response?  How long does it take to craft the perfect first message hoping to increase your engagement rates? You have other customers you could be working with, why spend another minute sending texts that go unanswered?
Reduce the time you spend communicating with internet leads who aren’t ready to buy. Engagement AI sends the first message based on the customer’s interest, answers any questions they may have, and guides them toward a meeting with your sales team. Your salespeople will be notified through FOCUS once the new lead has indicated true interest and schedules an in-person appointment or phone call.
Image of saleswoman typing at desk in dealership, chat conversation bubbles with a customer overlaid on top of photo.
Person texting on a cell phone using Engagement AI

Benefits of Engagement AI

Automated Lead Response

Engagement AI takes on the task of responding to and qualifying incoming internet leads, so your team can focus on other high-value tasks.

Increased Lead Conversion

Engagement AI identifies lead interest early and sets up appointments, allowing you to capture more serious buyers sooner.

Keep Leads Engaged, 24/7

Conversational texts are sent without manual effort, engaging internet leads immediately as they come in.

Easy to Manage Communications

Conversations handled by AI are automatically added to the customer’s FOCUS profile, and the notifications are sent directly to your team when appointments are scheduled, making it easy to stay on top of them.

From Conversation to Appointment

Review the conversations Engagement AI has with your customers and use the information to engage and answer any additional questions.
FOCUS dashbaord page showing the timeline of Engagement AI with the customer.
Easy to Find
All the information for Engagement AI and any contact that was made can be found in the customer’s FOCUS profile.
Immediate Action
Once a lead is received in the system, Engagement AI will assess the customer’s needs and start a conversation based on the information to help further the sales cycle.
Automatic Pass Off
When an appointment is scheduled, Engagement AI will stop engaging with the customer and a task will appear in the salesperson’s daily task list.

Appointment Preparation

Review the full text conversation between your customer and Engagement AI to quickly prepare for the appointment.
Example of an Engagement AI texting transcript.
SMS Timeline Activities
Quickly see an overview of the timeline from when the lead was received, to when the AI stops engaging because an appointment was set.
Appointment Focused
Each text message from Engagement AI will end with a question, prompting the customer to schedule an appointment with your sales team.
Automatic Appointment Reminder
Engagement AI will automatically send an appointment reminder to the customer an hour before their scheduled appointment.

Related Resources

Fuel
Why Your Sales Team Doesn't Have Time to Sell (and How to Fix It)
Javascript disabled. In order to download resource please enable javascript.
eBook
Addressing the Productivity Problem: How AI Can Drive Actual Efficiency
Javascript disabled. In order to download resource please enable javascript.
Report
The State of AI in Automotive Retail - Q1 2026
Javascript disabled. In order to download resource please enable javascript.

Contact Us

Interested in learning more about Engagement AI? Please fill out the form below or start a conversation with us in the chat. 
Forms are not available without JavaScript enabled
Headline
What’s next
Form Contacts
Sales
Contacts
800.767.7879
Document Services
Contacts
800.344.0996
POWER Support
Contacts
800.999.6348
Technical Assistance Center
Contacts
800.767.0080
Overview

After clicking submit, a specialist will contact you shortly to discuss your needs. We value your privacy and will not share your information with other third-party providers.

Contact Section Headline
Prefer to call?