RFID for Service
Greet every service customer by name.
You’re busy. Everyone in your shop is busy. And each time a customer arrives, it feels like it takes forever to gather basic information with a game of 20 questions.
RFID for Service streamlines your greeting and write up process. The customer’s vehicle is automatically scanned as it enters the service drive, triggering a personalized greeting for them and notifying you of their arrival, including the customer’s name and vehicle.
Benefits of RFID for Service
Provide a personalized greeting for each customer immediately as they pull into the service drive.
Reduce customer wait time with automatic notifications to advisors so they can be ready to greet the customer.
Start the check-in process with an informed conversation about who the customer is and why they are there.
Quickly identify loaner car returns, simplifying the return process.
Enhance your dealership image by modernizing the service experience.
Service Drive Customer Greeting Board
This personalized and customizable screen is a great first impression to give to customers. It’s a win-win for the customer and your dealership. Customers feel important because it highlights their arrival and you can benefit by promoting your dealership’s brand and specials.
Service Drive Arrival Board
The arrival board notifies service employees of customer arrival time, which advisor should greet them, and what lane to find them in, cutting down on customer wait time.
What can you experience:
“It’s kind of like your iPhone. Once you have it, you never want to be without one.”
3 Things Missing From Your Service Drive That Are Hurting Your Customer Experience: Technology