From Manual to Modern with a Service Kiosk

Toyota Team Glen Mills logo

Switching from a manual system to the service kiosks streamlined the check-in and payment process, and gave Team Toyota of Glen Mills clearer insight into performance.

Location
Team Toyota of Glen Mills, PA
Contact
Bill Dadich, Service Manager

The Problem

Before we started using a service kiosk, we had the old-school system — customers filled out a piece of paper and dropped it in a box. With the manual process, we saw a lot of human error. The information wasn’t always clear, keys were sometimes missing, and overall it just left a lot
of room for mistakes.
When it came to payments, we would call the customer and take the payment over the phone. Then we’d pull the vehicle up to a spot that wasn’t locked behind our gates and put the paperwork and keys in the car. It was a huge liability.
Woman at GoMoto Kiosk in service department of dealership
40%
of customers prefer to check in for their appointment on a kiosk or mobile device.
Reynolds study
“If you don’t continue to advance, you get left behind. Kiosks are becoming the norm — you see them everywhere from restaurants to retail — and our industry is no different.”

Solutions Used

The Solution

The service kiosk has allowed us to easily collect payments right from the kiosk, and their keys and paperwork are secure, reducing our liability.
When it comes to support, we’ve been extremely happy. They are always responsive and have been able to address any problems immediately.
The service kiosk portal lets me see the status of every customer check-in. If there’s ever an issue, I can track which service advisor handled it and access the corresponding signature sheet. Having this detailed reporting and accountability
is probably the best part about it.
“The kiosk integrates seamlessly with
our DMS, creating a true one-stop-shop experience. Previously, pricing
errors were common. Now it’s a
complete game-changer.”

Related Resources

Parts and Service
Late adopters are embracing kiosks, are you prepared?
<p>I am a self-proclaimed late adopter. I have the same &ndash; or had the same &ndash; late-adopter mentality for kiosks too. Until recently. So what does any of this have to do with your dealership? Well, the first thing is that consumer behavior has changed.</p>
Javascript disabled. In order to download resource please enable javascript.
Parts and Service
4 Simple Steps to Bring in More Kiosk Traffic
<p>Kiosk technology seems to be growing everywhere we go. Implementing it into your dealership can increase efficiencies and revenue significantly, but customers need to know it&#39;s there to use. Here&#39;s 4 tips on how to increase utilization of your kiosk technology.</p>
Javascript disabled. In order to download resource please enable javascript.
Parts and Service
Want Higher CSI Scores? Start with the Key Handoff Experience
<p>Explore how modernizing your check-in process with self-service kiosks can eliminate frustration, boost CSI, and create a smoother experience for both your team and your customers.</p>
Javascript disabled. In order to download resource please enable javascript.

Interested in Results Like This

Please fill out the form below or start a conversation with us in the chat.
Forms are not available without JavaScript enabled
Headline
What’s next
Form Contacts
Sales
Contacts
800.767.7879
Document Services
Contacts
800.344.0996
POWER Support
Contacts
800.999.6348
Technical Assistance Center
Contacts
800.767.0080
Overview

After clicking submit, a specialist will contact you shortly to discuss your needs. We value your privacy and will not share your information with other third-party providers.

Contact Section Headline
Prefer to call?