Wiesner Auto Group Enhances Customer Service With Reynolds Integrated Telephone System

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“If we didn’t have Reynolds Integrated Telephone System in our dealership, the speed at which we get information would greatly suffer.”

Location
Wiesner Automotive Group, TX
Contact
Carter Ener, Director of Technical Operations

Fewer Missed Calls

I have been very impressed with Reynolds Integrated Telephone System. We love the direct integration we have with the CRM and ERA because it helps us make sure that our employees are following up with their customers like they should. Our sales managers are excited because they can better track their employees’ follow-up and offer tips or more training if necessary.

We’re now seeing better communication between our departments. The directory feature makes it simple to find extensions and I can easily see when I have a missed call. One of my favorite features is that I don’t have to play back my voicemails in the order they were left. Because I can see the name of the person who called, I can prioritize by importance and select which voicemails I want to play.

Solutions Used

Service Streamlined

Our service manager is very pleased with the system because it has reduced the rush in the service department at the end of the day. With automated notifications, our customers are being notified much more quickly when their vehicle is ready for pick up. So now we have more cars being picked up in the middle of the day and not as many customers standing in line at the cashier at five o’clock.

If we didn’t have Reynolds Integrated Telephone System in our dealership, the speed at which we get information would greatly suffer. Now, we have the information we need to help service our customers better and in a timelier manner.

Related Resources

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Scranton Motors Sees Big Gains With Reynolds Phone System
<p>After years of frustration with multiple phone systems, Scranton Motors turned to Reynolds Integrated Telephone System and saw immediate improvements in customer experience, staff accountability, and operational harmony.</p>
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Dealership Wide
Keep the Phone Ringing: Utilizing Your Phone System as Technology Evolves
<p>The last ten years have radically changed how you communicate with customers, but phone calls still rank #2 for customers&#39; preferred method. Check out these tips for getting the most out of your phone system.</p>
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Testimonial
Bob King Automotive Group Streamlines Service Calls and Grows Revenue with Reynolds Integrated Telephone System
<p>With an average RO of $600, every call is an opportunity we can&rsquo;t sacrifice. Reynolds Integrated Telephone System helps us capitalize on more high-dollar service opportunities while managing the call flow.</p>
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