The Solution
After implementing Advanced Service along with eApproval and photo/video capture with Service Snap we were able to introduce structure, visibility, and accountability into our service operation.
With everything centralized in one system, advisors can easily track vehicle status, manage repair orders, and communicate with customers digitally throughout the process. Presenting recommendations through approvals and visual documentation has also greatly improved our customer understanding and increased upsell opportunities. When customers can see and understand the recommended service, they’re much more likely to approve it.
By teaching and enforcing the process with our team, we’ve already improved upsell rates to nearly 29.5%, with the goal of surpassing 30% in the near future.
Repair order completion times have been reduced to same-day to a maximum of five days, scheduling availability has improved to next-day, and monthly service sales have increased by $100,000.
Technicians now stay in their bays more consistently, reducing wasted time, and advisors spend more time interacting with customers rather than chasing information or moving between departments. Having inspections, approvals, messaging, and tracking all within a single system makes it much easier to manage the workflow and maintain consistent communication with customers.
What I value most about Advanced Service is that everything is fully integrated and centralized in one place. It gives my advisors clear visibility into every vehicle, where it is in the process, and who is responsible at each stage.
The ability to track a repair order from start to finish with Advanced Service has made the entire service operation more efficient and easier to manage. The integration with our DMS makes the workflow seamless and saves a lot of time. Having a structured process, ongoing support, and training for new hires ensures the system works effectively.
“Advanced Service introduced structure, visibility, and accountability into our service operations.”
