The Solution
Service kiosks were installed primarily to support our service advisors during peak traffic periods.
While we value face-to-face interactions and building strong staff–customer relationships, we also recognize the importance of exceeding expectations for timeliness and respecting our customers’ time in every situation.
Depending on the day’s workflow, GoMoto kiosk check-ins can account for more than 20% of total daily appointments. Kiosks also help manage drive-in service requests by providing accurate, first-come, first-served arrival time stamps.
Training the team was straightforward, and with proper setup, kiosk usage is seamless and intuitive for customers.
We’re now able to check in multiple customers quickly, capture required signatures and contact information efficiently, and allow customers to continue with their day, reducing delays and minimizing stress for both staff and guests.
“For me, it’s not about making our job easier; it’s about making the customer’s life easier. The service kiosk helps us do that.”
