A Better Way to Manage Payables at an Indiana Auto Group

CSS REP Indiana

Limited visibility and manual workflows made it challenging to keep accounting operations running smoothly. Reynolds Electronic Payables improved access to information and helped create a more connected approval process.

The Problem

Before Reynolds Electronic Payables, we handled our invoice approval process entirely on paper. We printed invoices, had them signed off, and sent them to accounting, but once they left someone’s desk, we lost the ability to track them. That lack of visibility caused problems. If someone didn’t turn something in on time, it delayed things for weeks.
Expenses wouldn’t get recorded when they should, and payments wouldn’t go out on time. And honestly, invoices getting lost was a constant issue. People would say they sent something in, but we didn’t have it. It turned into a lot of back-and-forth trying to figure out where things went.
Even when invoices didn’t get lost, they weren’t easy to access. If a manager needed to look something up after submitting it, they had to track it down, and that wasn’t always quick. On top of that, we also spent a lot of time on manual data entry. That extra work pulled us away from more important tasks and slowed everything down. Overall, the process just wasn’t as streamlined or efficient as it needed to be.
“With Reynolds Electronic Payables, we never lose an invoice now.”

Solutions Used


The Solution

We started using Reynolds Electronic Payables to create a more streamlined process and improve visibility.
The biggest difference right away was visibility. Now we can track every invoice, and we don’t have to worry about losing them. That alone has made a huge impact. There’s no more guessing or finger-pointing about whether something was submitted; everything is in the system.
It’s also made things more efficient for my team. Our accounts payable associate, who handles all three stores, no longer spends most of her time keying in data. Instead, she can focus on reviewing and researching, which is a much better use of her time. The overall process from submission to payment is faster, and it’s easier to trust that everything has gone through the proper approvals.
Managers can now go back and look at invoices themselves whenever they need to, instead of relying on accounting to find them. That’s been really helpful, especially if they need to double-check something or reference it later. We also have greater control over approvals, including the option to set thresholds for higher-value invoices, which adds another layer of oversight when needed.
One feature that really made a difference for our team was the PDF splitter. It allows my team to scan multiple invoices at once and separate them quickly, rather than doing everything one by one. That was a big improvement in terms of usability and saved time right away.
At the end of the day, it’s taken what used to be a time-consuming, uncertain process and turned it into something efficient and easy for everyone to manage.
“Reynolds Electronic Payables has taken away most of the data entry. Our time is better spent reviewing and researching.”

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