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<!-- wp:reyrey-js/list-item {"content":"85% of Americans have used a kiosk. "} /-->
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<div class="wp-block-reyrey-js-column"><!-- wp:reyrey-js/paragraph {"content":"Customer preferences are constantly changing and also vary based on the individual. However, we see a trend within the retail environment that only seems to be growing."} /-->
<!-- wp:reyrey-js/paragraph {"content":"When we look at kiosks, they provide the self-service option with a sleek, intuitive, modern consumer experience. Retale conducted a survey with the results showing 85% of Americans have used a kiosk and 49% of consumers want self-service kiosks at every store."} /-->
<!-- wp:reyrey-js/paragraph {"content":"Kiosks are appearing more and more in the automotive space. In 2017 Walmart struck a deal to have kiosks for car buying incorporated into their retail space. Additionally, dealerships across the country are using kiosks in the service department and seeing great results including a positive impact by reducing check-in time, increasing upsells, and providing additional appraisal opportunities in the service drive. At one store, 89 percent of users said the device made check-in easier and 98 percent said it answered all of their questions."} /-->
<!-- wp:reyrey-js/paragraph {"content":"To meet rapidly shifting customer preferences, your store needs to have a method other than direct advisor-to-customer interactions to help attract different audiences to your service drive. If you want a larger audience of millennials/Gen Z, introverts, or consumers who love new technology, you need to provide a \u003ca href=\u0022/solutions/appointment-and-write/gomoto\u0022 target=\u0022_blank\u0022 data-entity-reference=\u0022{\u0026quot;id\u0026quot;:\u0026quot;4653\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;GoMoto - Refresh (en:4653) [Product Page - Refresh]\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;product_page\u0026quot;,\u0026quot;entityType\u0026quot;:\u0026quot;node\u0026quot;,\u0026quot;lang\u0026quot;:\u0026quot;en\u0026quot;,\u0026quot;url\u0026quot;:\u0026quot;/solutions/appointment-and-write/gomoto\u0026quot;}\u0022\u003eself-service option\u003c/a\u003e with customized presentations to keep them coming back."} /--></div>
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