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<!-- wp:reyrey-js/list-item {"content":"80% of Americans are online shoppers. "} /-->
<!-- wp:reyrey-js/list-item {"content":"Customers prefer texts over phone calls. "} /-->
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<div class="wp-block-reyrey-js-column"><!-- wp:reyrey-js/paragraph {"content":"We all know consumers enjoy using their phones. In fact, love it or hate it, they spend at least three hours a day on their smartphones.\u003csup\u003e1\u003c/sup\u003e To attract this audience, many industries have made major changes to enhance brick-and-mortar experiences with mobility. These changes range from allowing customers to buy clothes online, to scheduling grocery pickup, to “checking in” remotely for a haircut, and even confirming a doctor’s appointment with a text message. With these changes comes the expectation of convenience for the consumer. They want to work with your business by interacting with their smartphones."} /-->
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<!-- wp:reyrey-js/list-item {"content":"In the last six months, 83% of online shoppers made a purchase using Amazon\u003csup\u003e2\u003c/sup\u003e and 95 million people (almost a third of the US population) are using Amazon Prime to make these purchases.\u003csup\u003e3\u003c/sup\u003e The majority of your customer base is shopping online, and many prefer (and will pay more for) the most convenient option."} /-->
<!-- wp:reyrey-js/list-item {"content":"\u003ca href=\u0022https://www.autonews.com/article/20181217/RETAIL05/181219911/service-cu…\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003eA recent survey\u003c/a\u003e showed customers across the board preferred receiving texts over a phone call or in-person interaction."} /-->
<!-- wp:reyrey-js/list-item {"content":"80% of Americans are online shoppers with more than half of them having made purchases on a mobile device.\u003csup\u003e 4\u003c/sup\u003e"} /-->
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<!-- wp:reyrey-js/paragraph {"content":"Dealerships aren’t exempt from this. In fact, when customers come to your store for maintenance or major repairs they are comparing your store to every other buying experience they’ve had. Yours not only needs to meet these expectations, but given the price tag on some repairs, you need to exceed them."} /-->
<!-- wp:reyrey-js/paragraph {"content":"How are you providing this experience to customers? Are you making them play phone tag with the advisor during the repair? Do they have to stand in line waiting to pay once their repair is complete? Make sure your dealership stays competitive by investing in communication and \u003ca href=\u0022/solutions/check-out-and-payments/reypay\u0022 target=\u0022_blank\u0022 data-entity-reference=\u0022{\u0026quot;id\u0026quot;:\u0026quot;4533\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;ReyPAY® - Refresh (en:4533) [Product Page - Refresh]\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;product_page\u0026quot;,\u0026quot;entityType\u0026quot;:\u0026quot;node\u0026quot;,\u0026quot;lang\u0026quot;:\u0026quot;en\u0026quot;,\u0026quot;url\u0026quot;:\u0026quot;/solutions/check-out-and-payments/reypay\u0026quot;}\u0022\u003epayment \u003c/a\u003etools that give your customers a mobile experience that will exceed their expectations (and increase your CSI score). In the end, your dealership will \u003ca href=\u0022/cp/reypay-and-reytext\u0022 target=\u0022_blank\u0022\u003ecollect payments faster\u003c/a\u003e and your customers will continue to come back for service, and potentially their next new car."} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003csup\u003e1 \u003c/sup\u003eDealerMarketing. \u003csup\u003e2\u003c/sup\u003eBig Commerce, \u003csup\u003e3\u003c/sup\u003eJumpshot, \u003csup\u003e4\u003c/sup\u003ePew Research Center, \u003csup\u003e5\u003c/sup\u003eThink With Google","fontSize":"12","fontSizeClass":"FS-12"} /--></div>
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