Resource Library

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The Three Waves of AI: Tools, Teammates, and the Software that Remembers
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Report
The Fixed Operations Golden Metrics Report 2026
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Report
2026 Automotive Brand Retention and Defection Report
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eBook
Six Ways to Improve Service Efficiency eBook
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Industry Interviews

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Car Dealership Guy: The Next Phase of AI That Will Reshape Car Dealerships Forever
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Fixed Ops Round Table: AI in Automotive Retail
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Connected Podcast: Building Loyalty in Service
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AI Resources

Automotive News
Why AI Can Fail Dealers Without a Unified Data Layer
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Fuel
Smart Selling Starts with AI (Don't Forget the Personal Touch)
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The Future is Here, and It's Powered by AI
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Dealership Area
Document Type
The Fixed Operations Golden Metrics Report 2026

The 2026 report examines key data points from dealerships across the country, uncovering trends and providing actionable insights to help you make decisions that drive improvement.

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Turn Every Conversation Into a Clear Next Step

In this eBook, you'll discover how AI can help your dealership prioritize call follow up, ensure hot leads stay hot, and give additional visibility and coaching opportunities for your team's calls.

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Put Missed Calls on Hold and Turn Rings into Revenue

In this eBook, explore how AI can help your dealership optimize your inbound call management. Capture more opportunities by answering every call on the first ring 24/7/365.

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Inventory Intelligence: The AI Advantage eBook

In this eBook, explore how AI streamlines inventory management, enhances merchandising performance, and safeguards profitability.

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2026 Brand Retention and Defection Report Understanding Your Opportunities for Conquest

Discover where customers stay loyal, where they defect, and how you can turn those insights into smarter conquest and retention strategies in 2026.

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The State of AI in Automotive Retail - 2026

This report provides a snapshot of current AI usage, its prevalence, the benefits to dealers, and the outlook for AI in automotive retail.

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The Fixed Operations Golden Metrics 2025

This report examines golden metrics (hours, effective labor rate, and profit per customer pay repair order) in dealerships from across the country and details both expected and unexpected trends within the data. It also provides insight into how to improve results.

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2025 Brand Retention and Defection Report

With updated transactional data from 2024, this report explains retention and defection rates by manufacturer, putting conquest opportunity information in your hands.

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Six Ways to Improve Service Efficiency eBook What areas of opportunity are you missing out on?

Today, customers are used to doing business via their mobile device. You see it in airports, making online purchases, scheduling appointments, etc. So why should your dealership be any different?

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The Fixed Operations Golden Metrics 2024

This report examines golden metrics (hours, effective labor rate, and profit per customer pay repair order) in dealerships from across the country and details both expected and unexpected trends within the data. It also provides insight into how to improve results.

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Switching to Reynolds: Creating Sustainable Profitability

This report looks at the profitability gains for dealerships that switched to Reynolds. It focuses on F&I and fixed operations as key areas to go beyond commodity selling and provide real value to customers.

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2024 Brand Retention and Defection Report

With updated transactional data from 2023, this report explains retention and defection rates by manufacturer, putting conquest opportunity information in your hands.

Download Report