With experience in sales and dealership marketing, Greg is passionate about understanding dealership operations. He believes in helping dealers build a strong foundation and adapting through market turns.
Considerations
Thanks to 2020, you wonder where to invest: traditional, in-store processes or remote experiences that are seen as unfamiliar or even untapped potential. Questions to ask:
How do I offer flexible signing options?
How do I speed up the funding process?
What’s more compliant – in-store or online?
How do I ensure a consistent deal building process with real-time information?
How do I apply accurate rebates and incentives if the customer journey is never the same?
Some may say remote experiences are the new way of business, but are they really?
You should focus on finding the perfect balance on the “retail spectrum”, combining in-store and online processes to form a hybrid business model in sales and F&I.
The Benefits of a Hybrid Business Model
Featuring Retail Anywhere
Control and Profitability
Assist customers and step in when necessary as they are shopping online.
Present multiple vehicles and terms simultaneously.
Engage customers with an interactive menu and aftermarket presentation.
Send deals for funding electronically to lower CIT times and increase profits.
Accuracy
Access customer and vehicle information in fewer clicks.
Match customer information and vehicle details entered online to CRM and DMS records.
Carry all aspects of the deal from negotiation to F&I.
Track all presentations for accountability.
Ensure no signature is missed.
Efficiency
Eliminate manual entry and re-keying of data.
Track communication.
Accept down payments online and in F&I.
Gain lender approval in seconds, versus minutes or hours.
Sign documents in a secure online portal.
Retail Anywhere is a step-by-step process for sales and F&I to start, work, and finalize every vehicle purchase no matter where it occurs – online, in-store, or a hybrid of both. It’s powered by Reynolds Retail Management System, a single system approach that allows dealerships to work smarter, become better retailers, and ultimately grow business. This single system foundation runs the entire sales and F&I gamut, eliminating manual processes, connecting both departments, and achieving cohesive business operations.
Talk to a specialist to see how it can make a difference in your dealership.
