Lexis of Memphis - TN

Before Service Price Guides (SPG), we lived in a world of menu-based selling and years of recommended not done’s printed and displayed on ROs.

We knew we needed a better way to provide estimates and track recommended services, but using a third-party vendor would force us to re-key information into ERA^®, meaning wasted time and more opportunity for errors. Ultimately, we decided to upgrade to ERA-IGNITE and install SPG so everything would work together as one.

My employees were hesitant to adopt the change, but now they can access information from one system and they love that. We created a simple process for picking tickets with SPG. We have a parts counterperson on a mobile cart with an SPG terminal. They receive tickets for approved work from advisors then deliver the parts to technicians. This limits the amount of steps the technicians have to take and streamlines the upsell process, making everyone more efficient.

Our technicians like statistics and data; they like to see how they’re doing and get credit for their work. With SPG, I’m able to track and show both the advisors and technicians how much service we’re selling.

Because SPG keeps pricing consistent and helps minimize discounts, it has a big impact on gross profit. Since installation, we’re up 19.4% in gross profit per RO.

You don’t know what you’re missing until you have Service Price Guides. Having the ability to quote accurately, manage the upsell process, and track how my department is performing has made everyone more confident in their roles. I was the last in our group to transition from menus to SPG and I kicked myself for failing to act sooner.

Service Price Guides takes all the nonsense out of the process. My guys would never go back to the way things were before SPG.