Katie Carter - Andrews Cadillac - Advanced Service Testimonial

“I have worked in our service department for 18 years in a variety of positions. As the service manager, I want to make sure we have the most efficient processes in place. With our previous process, advisors and techs were wasting a lot of time walking around and waiting. We also didn’t have a tool in place for efficient communication.

We tried implementing Xtime, but it wasn’t meeting our needs. I did not have a pulse on what was happening in my service drive. I had to run long reports at the end of the month and try to decipher what was going on. I would send advisors a report of declined services to follow up on, but it wasn’t happening. I knew we needed a better way. We implemented Advanced Service, and it immediately improved our efficiency. My staff can send quotes to parts or advisors right from the computer. This has cut down on two hours of wasted time a day per person. When I sub in for advisors, I used to do 20,000 steps a day, but now I’m down to 12,000. I notice better communication throughout the departments, and less manual effort.

I also have a better view of what is going on through a variety of reports. I can track anything, such as closing ratios for report card or non-report card items, outstanding services, and more. I love using the report card analysis for my technicians, and the upsell analysis for my advisors. It keeps everyone on the same page and it makes my job so easy.

We have seen incredible results from Advanced Service. Our effective labor rate went from $75 last year to $85 this year. We also saw an increase in hours per RO from 2.3 to 2.8. My service sales are up $100,000 and gross profit is up $57,000, which is a 35% increase from last year. It definitely pays for itself.

There is no better tool out there.”