CRM Consulting - Ray Catena

Before Reynolds Consulting Services came to our dealership, I had fears the process of converting to the new Reynolds’ CRM system and training my staff might not go very smoothly. With eleven of our stores slated for the upgrade, it seemed like quite a daunting task.

However, weeks before the launch date, I started getting calls from the Reynolds consultant who would be in charge of the team working onsite in our dealerships. He let me know exactly what he and the team would be doing before and during the upgrade process to make sure things went smoothly, and he offered us tips on getting everything ready on our end. The consultant did everything possible to make sure we were fully prepared heading into the launch. I quickly realized Reynolds Consulting Services was here to help us beyond what we hoped for.

Throughout the entire process, our lead consultant was always available for any questions I had and he always made sure to respond quickly. He was able to do all of this while leading the consulting team working in our eleven stores, and training out staff simultaneously. I was impressed with the organization and thoroughness of the lead consultant as he juggled numerous tasks.

Of course, it was not just the lead consultant who impressed me. The entire team worked very well together. They went out of their way to help me and my staff with anything we needed. In short, the entire team was a well-oiled machine that was able to adapt to our specific needs. As a result, I feel the transition went smoothly.

Overall, the consensus from all eleven of our stores is that the Reynolds consultants are exceptional trainers who helped improve the way we do business. I speak for not only myself but for our many employees when I say that Reynolds Consulting Services did a great job of showing us how to fully utilize Reynolds’ CRM system.

Sincerely,

Jamie Webber, Client Care Supervisor
Ray Catena Lexus of Monmouth, NJ