Copeland Chevrolet - Reconditioning - Jason Pappas - Updated

Recalls are a major concern that every dealer has to manage, and I’ve always taken them seriously. We used to check for recalls manually; but the reality is, this was time consuming, and left us venerable to human error. We needed a better way to manage recalls, and I found exactly what I was looking for with Recall Management.

Recall Management applies to all aspects of my business, seamlessly running in the background. It checks the VIN number of every vehicle entered, gathers extensive recall data, and provides all the information I’m looking for including: a description of any open recalls, the recommended action to fix the recall, the parts’ availability, the estimated labor time, and the reimbursement amount.

Before, when we were checking for recalls with other sources, huge delays in information sharing and a lack of details were big problems. Now, Recall Management gives us everything we need to know at a glance. It even tells me the severity of the recall and if it’s critical.

My favorite part about Recall Management is it’s transactional in nature. It provides a visual Stop-Sale indicator and a notification to prevent the accidental sale of a vehicle with an open recall. You can clearly see if a vehicle has an open recall in multiple departments, whether it’s sales, accounting, or even back in service.

Recall Management also automatically checks for recalls on trade-in inquiries. In these situations, information on factory defects that are not yet NHTSA recalls aren’t always readily available from other sources. That used to put my dealership at risk for a product liability lawsuit.

Those are concerns of the past, because Recall Management is continuously running in the background. I know every vehicle being stocked in, traded in, sold, or serviced is being checked for recalls automatically, without question. And best of all, it’s extremely easy to run.