Chris Alexander | Service Manager | Bob King Buick GMC

We've been with Reynolds and Reynolds for 16 years. Last year was our best with an increase of $500,000 in labor sales at our GM store. We contribute our success to our people and the Reynolds Fixed Operations Solutions they use.

Our BDC answers all service appointment calls and schedules the appointments using Reservation Manager in ERA-IGNITE. Being able to set the number of service appointments and limit the waiters we can take per day helps schedule customers effectively. They also use Service Price Guides (SPG) to provide quotes. There is no way we can effectively give accurate quotes without SPG. Customers like how everything is broken down so they can decide what to purchase. Also, if a customer declines a service we can track this activity, use the saved SPG quote, and follow up on it later. SPG is a great tool!

Once the vehicle is in the shop, we dispatch the work to the right tech using Technician Dispatching. We added this software to our shop two years ago and love it. The volume of work we are taking in has increased. Techs have an equal opportunity to come in here and make a good living based on how quickly they work and how efficient they are. There are no favorites. Since using Technician Dispatching, I cannot remember a day when we turned work away. Technician Dispatching has exceeded my expectations, increased business, and customer satisfaction.

Every vehicle receives a multipoint inspection through Service Sales Kit. In the past we used the handwritten paper version and not all vehicles received an inspection. We were selling less than 50% of the recommendations. After implementing Service Sales Kit we are averaging 71% sold. Presentation is the key, and because everything is electronic, the report cards are easier to read and look more professional.

Reynolds Fixed operations Solutions are efficient and reliable. We would not be able to operate as well as we do without out Fixed Operations Solutions.