Andrews Cadillac RITS Testimonial

Improve the Customer Experience “With Reynolds Integrated Telephone System, we know who the customer is when we answer the phone. We don't act like we have no idea who's calling. Everything we do is focused on the customer experience, so that feature is very helpful.” –Carol Edwards, Controller, Andrews Cadillac/Jaguar Land Rover Nashville, TN

Train Employees with Call Recordings “We use the call recordings from Reynolds Integrated Telephone System for training purposes. Managers use the recordings to help the advisors and salespeople improve. We can always get better at how we speak on the phone, and the call recordings give us that opportunity.” –Carol Edwards, Controller, Andrews Cadillac/Jaguar Land Rover Nashville, TN

Get Detailed Information from Reports “I used to tell our manager that the „phone was blowing up", but that was not specific information. Now, with Reynolds Integrated Telephone System reports, I can tell him, „we had 100 phone calls, 25 of those were dropped, and 30 of them went to voicemail.‟ That is more useful and actionable information.” –Carol Edwards, Controller, Andrews Cadillac/Jaguar Land Rover Nashville, TN

Experience Invaluable Benefits “The benefits of Reynolds Integrated Telephone System, such as the reports and call recordings, have been invaluable. I can't imagine doing business without it.” – Carol Edwards, Controller, Andrews Cadillac/Jaguar Land Rover Nashville, TN