Upcoming Reynolds Training Opportunities

Topics covered in this session include learning about the inventory card and manually adding, changing, and deleting parts from your inventory. The Watch, Non-Stock, Zero Guide, and Order Suspension systems are also covered.

Learn to use ReverseRisk Cash Analysis reports to review your receivables and liabilities balances. Learn to track contracts in transit with the CIT receivables report and utilize the New Vehicle Flooring report to monitor floorplan amounts for both sold and unsold vehicles.

Topics covered in this session include preparing for the stock order, reviewing the stock order outline, requesting a PIC Processing, adjusting the stock order, placing a part on order suspension, and transmitting the stock order.

Learn how to use ERA-IGNITE features to increase integration between departments in the dealership, utilize the oversight and reporting features of ERA-IGNITE to improve security, profitability, accuracy, and compliance, and improve your dealership’s bottom line by handling and reducing accounting exceptions.

Controllers and office managers can learn to use ERA-IGNITE Accounting, Retail Management Intelligence, and various accounting specifications.

CPE Credits: 21.5

Field of study: Accounting, Auditing, Management Services, Computer Software and Applications

Please note this is a 3-day course, including breakfast and lunch each day.

Learn the basics of FOCUS including how to navigate and search for clients and vehicle information, search for in-stock and owned vehicles, and perform vehicle comparisons.

Topics covered in this session include receipting and canceling a stock order.  

Learn how to export reports as an email or PDF and customize ERA-IGNITE grid reports using options such as grouping, filtering, adding or removing columns, and applying report or group totals and averages.

Learn how to electronically save end of month accounting reports in a batch using the Auto Archive tool in the Retail Management Intelligence (RMI) application.

Learn to set up DOC+ Data Collections, determine Pace settings, review needed security items, and use DOC+ to review and estimate month end performance for individual departments, entire stores, or multiple stores.

CPE Credits: 1.5

Field of study: Auditing and Accounting

Learn about managing Client Records and reviewing prospects in FOCUS. Learn how to add clients, prospects, desired or trade-in vehicles, and deals.

Topics covered in this session include analyzing PIC Processing reports, and understanding tasks, procedures and reports in My Favorites.

Learn how to use your ERA-IGNITE Retail Management System to better manage your dealership’s operations. In this class, learn how to use ERA-IGNITE reports and the Retail Management Intelligence application to track performance, save more money, spot potential problems, and be more profitable across all ERA-IGNITE applications.

Learn about best practices, keyboard shortcuts, Retail Management Intelligence Dashboards, and how to build your own reports using Dynamic Reporting.

Please note this is a 2-day course, including breakfast and lunch each day.

Learn how to use the Dispatching screen to put jobs on hold, log when technicians start and finish work, and add new jobs to the Pending Services screen or directly to the repair order. Also learn more advanced tasks like how to map jobs with Service Price Guides and send parts requests.

Learn how to utilize the Daily Work Plan and calendar to manage activities and appointments in FOCUS and work with email and text messages.

Topics covered in this session include Inventory Transaction Codes, the Online Transaction (LOG) System, requesting reports in LOG, Part Information and Manufacturer Price File Displays, and Part Supersessions.

Learn how to set up and sign on to ERA-IGNITE using multi-factor authentication. Learn how to manage user access with dlrSecured Identity Management.

Learn how to use the Pending Services screen to perform daily tasks such as sending estimates to the parts department or service advisor, as well as combine and approve diagnostic lines, approve sold items, and mark declined items as recommended not done. Also learn how to use the My Procedures navigation folder, see estimate information, set service flags, and update promise times.

Topics covered in this session include reviewing the information contained in the Parts Financial Analysis report, and creating and requesting Management Inventory Analysis reports.

Learn how to run and analyze the Upsell Analysis, Upsell from Declined Services, and Advanced Service Cycle Times reports. Also learn how to set up report card notifications, service flag specifications, and pending services specifications.

Learn how to use ERA^® Dynamic Reporting to create customized reports that contain the data you need to help you analyze statistics, trends, and activities throughout your dealership.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Topics covered in this session include an overview of the parts return process and the process to update parts prices from the manufacturer's price tape. Learning the available options for sourcing/warehousing parts is also discussed.

Learn how to set up and use specific shortcuts such as Accounting hot keys and defaulting journal screens to posting mode. Learn how to set up links to common tasks, searches, and reports, as well as how to save report criteria using variable dates and quickly find information on a schedule.

In this webinar, you learn about new on-order vehicle enhancements. Learn how you can begin the vehicle order process from F&I and create holds for vehicles on-order. Learn how to update the deal with a click of a button once the vehicle has been stocked in. Use Retail Management Intelligence (RMI) to track on-order vehicles on hold in the new Vehicles – Current Holds Dashboard module.

This webinar demonstrates tips to help minimize keystrokes and improve efficiency within the Parts application. Topics include setting up the Parts Main Page, utilizing keyboard shortcuts, and customizing the My Procedures folder.

Learn how to effectively present option packages to customers, guide them through available products and services, and help them personalize their option packages.  

Learn how to create custom fields within data sets and use them on a custom report, combine data from multiple stores, export your reports, and secure access to both dynamic reports and data sets.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

Topics covered in this session include inventory controls available and guide calculations.

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn tips and tricks that help limit keystrokes, mouse clicks, and unnecessary window hopping within the ERA-IGNITE Service application. Also learn how to customize the Service application to fit your specific needs.

Learn how to use the Retail Management Intelligence Dashboard to review your dealership's sales and financial activity with customizable modules and templates that you can save and share with others.

Learn how to search for potential duplicate name records, create sets of combinations to process, review pending combinations, and schedule the combination process to run.

Learn how to utilize each view of the RO Time report to verify flagged time before paying technicians, review the total cost of labor per RO, track technician productivity, and more.

Learn how to effectively utilize FOCUS to work smarter and transform the customer experience. Learn how FOCUS can help you manage your internet leads by setting up prospect distribution rules, improve your processes and make customer follow-up more seamless with the use of Schedules, and target marketing pieces using Client Collections.

Please note this is a 3-day course, including breakfast and lunch each day.

Understand how F&I/Desking integrates with other ERA^® applications. Learn how to begin a new retail deal, search for existing deals, vehicles, and customers, view alerts and important deal information, and store a deal. Also learn how to request a credit inquiry and review completed credit inquiries.

In this session, learn options available for working with name records. Also learn to restrict sensitive names information, create user defined fields, and search and combine duplicate names.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

The topics covered in this session include an overview of the Management Accounting application, the open posting month feature, and the Name and Address application, including searching for and adding customer records. This session also includes an overview of Post Journals screens, posting an A/P purchase, displaying Journal, G/L, and Schedule Detail, and adding Schedule Extended Notes.

CPE Credits: 9.0 for entire course only*

*Entire course must be completed before CPE credits are issued.

Learn how to utilize the Unified Customer Profile in ERA-IGNITE to help gather insights into key customer details and metrics, including matching client records, business value, and a timeline of events for each customer.

Learn the basics of the Daily Operating Control including how to set up and modify DOC lines, departments, and forecast and forced amounts. Also learn how to create custom DOC views and set custom line descriptions. Learn where to gather month-end statistical data and how to prepare the financial statement.

CPE Credits: 1.5

Field of study: Accounting, Auditing.

Learn what information resides in each subscreen, how to enter aftermarket items, trade-ins, insurances, warranties, rebates, taxes, and fees into a deal, and use Vehicle BookOut to retrieve values on a used, traded-in, and non-inventory vehicle.

The topics covered in this session include stocking vehicles into inventory and posting vehicles into accounting. This session also includes an overview of Finance Accounting Interface (FAI) functionality, posting a vehicle sale, displaying G/L detail, correcting deal information, and reopening a posted deal.

CPE Credits: 9.0 for entire course only*

*Entire course must be completed before CPE credits are issued.

Learn how to prepare for and close the accounting month by backing up reports, posting transaction by cutoff date, and reviewing schedules. Also learn how to complete the bank reconciliation process by cancelling and clearing checks and deposits. Learn how to set up and post standard and recurring entries.

CPE Credits: 1.5

Field of study: Accounting, Auditing

Learn how to create a lease deal, convert retail deals to lease deals, calculate the lease payment, enter residual details, allocate equity, and work balloon deals. Also learn how to use Automated Rates and Residuals to pull current bank rates and residual values into a deal.

The topics covered in this session include receipting payments from accounts receivable customers, posting the daily deposit, and creating a new Name and Address record in Cash Receipts.

CPE Credits: 9.0 for entire course only*

*Entire course must be completed before CPE credits are issued.

Learn how to utilize features of the Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn to use ReverseRisk Cash Analysis reports to review your receivables and liabilities balances. Learn to track contracts in transit with the CIT receivables report and utilize the New Vehicle Flooring report to monitor floorplan amounts for both sold and unsold vehicles.

Learn how to use the Quick Quote tool to quickly calculate monthly payments for a customer. Also learn how to use the Roll feature to find vehicles, change the payment, increase the profit, or change the amount financed in a deal.

Learn how to use FOCUS to streamline your internet/BDC department. In this course, learn how to create work schedules, review and respond to leads, use Available Salespeople to schedule appointments, use Prospect Distribution Rules, and report on lead conversion.

The topics covered in this session include creating and posting a check, finding accounts payable balances and invoices, creating 1099 detail automatically, adding and adjusting manual 1099 detail, and creating a new Name and Address record in Checkwriter and E-Payment.

CPE Credits: 9.0 for entire course only*

*Entire course must be completed before CPE credits are issued.

Learn how to add employees to a deal and calculate their commissions, print forms, close or reverse a deal, create and submit a new credit application, and request and review an AutoCheck^® Plus History Report.

The topics covered in this session include reviewing parts and service accounting, adjusting accounting before posting, batch posting parts and service accounting, using reports to find unbilled parts tickets and control inventory expenses, completed repair orders, work in process, technician hours flagged for payroll purposes, and viewing the adjusted parts and service invoices before batch posting to the accounting system.

CPE Credits: 9.0 for entire course only*

*Entire course must be completed before CPE credits are issued.

This webinar introduces users to ERA-IGNITE sign-on, application launching, and keyboard navigation.

Learn how to request standard F&I Management reports, customize report contents, and use the Heat Sheet, Deal Activity Log reports, and Retail Management Intelligence Dashboard modules.

Learn how to use Time and Attendance, Time Clock, and Personnel Locator to keep track of employee clock hours, set up employees, and add an employee work schedule. Also learn how to manage, modify, delete, and approve time cards.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn how to electronically save end of month accounting reports in a batch using the Auto Archive tool in the Retail Management Intelligence (RMI) application.

Learn how to find when appointments and repair orders are added, modified, deleted, or voided in the Service application. Learn how to review various pending service and dispatching actions that occur within a repair order, and customize how the information displays in the results.

Learn how to review Timekeeping reports to control costs and set up specifications to manage work schedules and supervisor access.

CPE Credits: 1.5

Field of study: Auditing

Learn how to maintain user security efficiently with user groups, create and modify user groups, create user IDs and add them to a user group, modify a user ID by modifying the user group, and assign user-specific permissions.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn to set up base operation codes to group similar operations in the same category by creating and modifying codes for specific labor operations. Also learn to set up recommended services and campaigns to help you increase profit on your service drive.

Learn how to request reports to gain insight into call management and staffing, use the Rep and Manager Consoles and the Operator Console, and access the Reynolds Integrated Telephone System in the MyRITS app.

Learn how to track security permissions, maintain security in a multiple-store setting, maintain user IDs and user groups in multiple stores on the same server, compare security access, and request security reports.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

Learn to set up service technicians, advisors, and teams in your system, as well as how to use ERA-IGNITE Service reports and reporting tools to help you manage your service department. Learn to measure the performance of your advisors and technicians and identify issues before they become a problem for your dealership.

In this session, learn what tools are available for maintaining your printers and print jobs, as well as maintaining your data through backup procedures. Also learn how to add printer assignments, modify print jobs, complete some pre-backup procedures, modify scheduled jobs, and backup history logs.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn how to find when appointments and repair orders are added, modified, deleted, or voided in the Service application. Learn how to review various pending service and dispatching actions that occur within a repair order, and customize how the information displays in the results.

Learn how to handle incoming software updates, use additional administrative tools available through Computer Assisted Instruction Administration and System Administrator, and communicate using ERA-IGNITE.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to use ERA Dynamic Reporting to create a customized report to show you the gross profit on invoiced ROs. Use this report to break down RO gross profit by labor, parts, and sublet charges. In this session, learn how to set up criteria to pull results by the invoice closed date, define the output for custom report columns with gross profit figures, and customize your display options to organize the report according to your preferences and needs.

Learn how to create and modify service appointments and repair orders for new and existing customers, schedule appointments, display service history, add recommended services, and use the Reservation Manager and Shop View to track shop activity.

Learn how to create a dynamic report to calculate the extended value of parts on invoices with a Pending pay type. Learn how to choose a data set, define what records are pulled into the report, and customize the information that displays in your results.

Learn how to flag and invoice a repair order, create sublets, transfer parts, and enter additional charges, discounts, and shop supplies.

Learn how to retrieve warranty information directly from the manufacturers’ Labor Time Guides, enter it onto a repair order for warranty claim submission, and create warranty claims and invoices.

Learn how to utilize features of the Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn to use ReverseRisk DOC reports to gain a detailed understanding of the dealership's financial performance. Learn to track trends across departments and stores to identify performance outliers.

Learn how to use the Reservation Manager to track shop activity, handle special issues like internal repair orders, comebacks, we owes, journal prefix overrides, service contracts, and inquires on special order parts.

Learn to create Service Price Guide estimates in both stand-alone and integrated modes, map Service Price Guide and ERA^® operation codes, view operation details, add notes and part numbers, and combine operations.

Learn how to navigate help messages to obtain the correct and complete information about a field or screen, apply needed security access for specific screens and actions, look up ERA-IGNITE equivalents of ERA^® screens, and find all training and documentation about a specific topic.

Learn how to perform the entire physical inventory process, from counts and write-ins to the post-inventory follow-up.

Learn how to navigate ERA-IGNITE F&I/Desking to search for existing deals, create a new deal, desk a deal, and work towards closing a deal. 

Learn how to create parts invoices for non-stock parts and manage special orders for customers. Additionally, learn how to add special orders to parts orders, receipt them, and clear special orders from the Parts application.

In this webinar, learn the basics to better navigate ERA-IGNITE Accounting. Learn how to add a transaction, use inquiry screens, and review basic hot keys. 

Learn how to access commonly used screens in ERA-IGNITE Parts, create a parts invoice in the Counter Sales screen, inquire on parts in the Part Information screen, and search for special orders in the system. Additionally, learn about keyboard shortcuts, screen customization, and help tools to make navigating ERA-IGNITE quicker and more efficient.

Learn how to add new hires, modify existing employee records, and terminate or re-hire employees within the Payroll application.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

Learn how to add, modify, and delete vehicle records, run inquiries to find vehicles matching specific criteria, and utilize various management tools.

Learn how to create parts invoices and credit memos for front counter customers, record lost sales, add invoice comments, and void and delete invoices. This course covers the following screens: Counter Sales, Name Profile, Add Record, and Search/Change.

Learn how to use ERA-IGNITE Service to search for customers, add records, flag and invoice repair orders, and utilize help tools to improve profitability and efficiency in your service department.

Learn how to use FOCUS Prospects to track, respond to, and assign leads more efficiently. Sales and BDC representatives learn how to leverage the Prospect panel to track whether clients have been responded to, and managers can easily determine if leads have been assigned.

Learn about the steps needed to process a payroll cycle. Learn how to create a payroll cycle and worksheet, modify paychecks, calculate a payroll cycle, and print paychecks. Learn how to create entries in the Payroll Accounting journal and post entries to the general ledger accounts in Accounting.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn about reports available through the Vehicle Management System, as well as tools in Retail Management Intelligence such as Dashboard modules.

Learn how to use the Counter Sales screen to obtain detailed part number information, sell parts with cores, create price quotes, and create parts invoices for internal departments. Learn how to accept payment while invoicing, change the payment methods for closed invoices, and prepare the cash drawer for reconciliation. This course covers the following screens: Counter Sales, Part Information, Parts Inquiry, Accept Payments, and Cash Acknowledgement.

Learn about available administrative tools to improve your dealership’s security and efficiency such as limiting user access to screens and actions in ERA-IGNITE Security Maintenance, reviewing and modifying specifications for printers, ERA^® Mail, individual stores, and managing Computer Assisted Instruction training in ERA-IGNITE CAI Administration.

Learn how to maintain managerial oversight with reporting options and features, including adding Retail Management Intelligence Dashboards and creating user-defined reports with Dynamic Reporting. This class is best suited for personnel who perform system administrator tasks such as a System Administrator, IT Manager, Controller, and Office Manager.

CPE Credits: 14.0

Field of study: Auditing, Management Services, Computer Software and Applications

Please note this is a 2-day in-person course, including breakfast and lunch each day.

Learn how to use ERA^® Dynamic Reporting to create customized reports that contain the data you need to help you analyze statistics, trends, and activities throughout your dealership.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn how to make adjustments and entries when there are issues with payroll checks. Learn how to handle different payroll situations and process the Payroll Detail Report. 

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

Learn how to bill parts to Service appointments and repair orders, transfer parts when sold to the wrong line on a repair order, and bill parts for Service Pricing Guide operations. This course covers the Counter Sales screen.

Learn how to review and add prospects, add new clients, and create and complete appointments.

Learn how to create custom fields within data sets and use them on a custom report, combine data from multiple stores, export your reports, and secure access to both dynamic reports and data sets.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

Learn how to perform the special orders process from the point of sale through the delivery of the parts and closing the special order record. This course covers the following screens: Counter Sales, Special Order Entry, Receipt Register Listing, Special Order Inquiry, and Clear Special Orders.

Learn how to create and modify price level codes and credit codes, set up source overrides, and use parts management reports and Retail Management Intelligence. This course covers the following screens: Factory Master, Part Maintenance, Additional Information Setup, Counterperson Override List, Invoice Register, and Retail Management Intelligence Parts Dashboard.

Learn how to manage and automate customer follow-up using schedules in FOCUS.

Learn how to use Reynolds Electronic Payables to streamline the vendor payment process. Learn how to upload and approve invoices for payment. Learn how to process and transmit online payments for approved invoices from ERA-IGNITE.

Learn how to use Retail Management Intelligence to manage any report available in ERA-IGNITE. Also learn how to request frequently used reports faster, customize report layouts, and utilize other Retail Management Intelligence tools to help you manage your dealership more efficiently.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn how to run campaigns in FOCUS by creating document templates, client collections, and bulk mailings.

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to use ERA Dynamic Reporting to create a specialized report for Vehicle Sales activities. In this session, learn how to use Dynamic Reports to analyze sales data from front end and accounting gross profit amounts, costs, and commissions, all from across multiple dealership locations with one customized report.

Learn how to create a dynamic report to calculate the extended value of parts on invoices with a Pending pay type. Learn how to choose a data set, define what records are pulled into the report, and customize the information that displays in your results.

Learn how to use the Retail Management Intelligence Dashboard to view contracts in transit, open ROs, key account data, as well as how to share and refresh your modules for the most up to date accounting information.

Learn how to inquire on journal, general ledger, and schedule detail. Learn about correcting posting entries in the journal and general ledger using journal entry screens. Create Accounting Adjustments entries to make other corrections to your general ledger.

CPE Credits: 1.5

Field of study: Accounting

Learn how to navigate FOCUS and set up your Landing Page. Learn how to configure and review Summary Metrics, Mobile Manager, and Performance Metrics. Also learn how to interpret the Sales Goals and Activity Overview panels.

This webinar introduces users to ERA-IGNITE sign-on, application launching, and keyboard navigation.

Learn how to add vendor invoices to your Accounts Payable schedule in General Purchases. Learn how to write checks and issue Electronic Fund Transfers payments made to vendors. Learn how to reverse and void checks and EFTs.

CPE Credits: 1.5

Field of study: Accounting, Auditing

Learn how to track dealership activity and progress through FOCUS Reports, Dashboards, Desk Log, and Floor Traffic.

Learn how to apply payments by cutoff date, vendor, and invoice. Adjust payments made to vendors or invoices and place payments on hold. Learn how to print Accounts Payable checks and issue Electronic Fund Transfers through Accounts Payable screens. Review the reports available to track payments made to vendors.

CPE Credits: 1.5

Field of study: Accounting, Auditing

Learn how to set up FOCUS to work for your team by using user, prospect, and customer settings.

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to perform the entire physical inventory process, from counts and write-ins to the post-inventory follow-up.

Learn how to integrate, modify, and update parts and service transactions in accounting. Learn how to create warranty credit memos, add and view warranty claim remarks, and review the specifications that control warranty credits.

CPE Credits: 1.5

Field of study: Accounting, Computer Software and Applications

Learn how to post vehicle purchases, vehicle sales, and dealer trades. Learn how to update the vehicle inventory value. Learn how to issue payment for floorplans and lien payoffs.

CPE Credits: 1.5

Field of study: Accounting, Computer Software and Applications

Learn how to effectively present option packages to customers, guide them through available products and services, and help them personalize their option packages. 

Learn to use ReverseRisk DOC reports to gain a detailed understanding of the dealership's financial performance. Learn to track trends across departments and stores to identify performance outliers.

Learn how to maintain receivable customers, process Accounts Receivable schedules, post A/R adjustments, apply service charges, print or email A/R statements, and process reports. Also learn how to create deposits and cash receipts, and about the different reports available to you for Cash Receipts.

CPE Credits: 1.5

Field of study: Accounting, Auditing

Learn how to receipt parts, change bins, and inquire on parts using the Parts Bar Code scanner. Also learn how to maintain scanner settings and create and print labels from the scanner or desktop.

Learn how to use FOCUS Prospects to track, respond to, and assign leads more efficiently. Sales and BDC representatives learn how to leverage the Prospect panel to track whether clients have been responded to, and managers can easily determine if leads have been assigned.

Learn how to view scans, view and modify over/shorts, and receipt parts using the PBC application. Also learn how to run reports to help oversee scanner usage and view the Parts Bar Code Service Log. 

Learn how to use Reynolds Electronic Payables to streamline the vendor payment process. Learn how to upload and approve invoices for payment. Learn how to process and transmit online payments for approved invoices from ERA-IGNITE.

Learn to effectively use ERA-IGNITE to tune up your service department. Learn to use ERA-IGNITE Service to perform basic tasks like creating and managing appointments, writing repair orders, adding upsells, and creating and printing invoices. Use Retail Management Intelligence to learn how to analyze a variety of service reports, set up Dashboard modules, and create custom reports in Dynamic Reporting to easily get performance and exception information at your fingertips.

Fixed operations directors and service managers can benefit from this hands-on training with a live instructor.

Please note that this course is a 2-day course, including breakfast and lunch each day.

Learn basic dispatching in ERA-IGNITE Service from the role of a dispatcher. Learn to use the Shop View window and various other displays to track shop activity. Review several functions such as reviewing maydays, assigning technicians, and completing work.

Learn about Electronic Service Integration in ERA-IGNITE Service from the role of a technician. The technician learns to update their status and view their jobs. Utilize hold commands, parts requests, and timestamps. Set up and assign skills to technicians for proper dispatching.

Learn how your team can effectively utilize the Parts application to perform daily operations, take an in-depth look at the ways your system specifications can be customized to best meet the needs of your business, and get hands-on experience with tools and reports to help you monitor department performance indicators. Students work through daily procedures such as writing front and back counter parts invoices, creating price quotes and credit memos, and ordering and receipting parts. Students have the opportunity to build custom reports to identify areas of opportunity including tracking lost sales, minimizing accounting discrepancies, and evaluating counterperson procedures.

This class gives Parts Managers and Fixed Operations Directors a chance to explore the following ERA-IGNITE applications: Parts, Retail Management Intelligence, and Security Maintenance.

Please note that this course is a 2-day in-person course, including breakfast and lunch each day.

Learn to view and understand specifications in the Dealer Setup, Dispatch Master, and Dispatcher Options screens. Also learn about the many different Must Start Sequences.

Learn how to utilize RMI Dashboard templates to efficiently track and analyze daily operations in the Parts Department. DSHPTS teaches you to swiftly navigate and use dashboard templates to gain insights into key departmental activities. 

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.