Conversation AI

Leverage AI to transcribe calls, create call summaries, and identify customers who need immediate follow up.

Every phone call is an opportunity to make — or break — a customer relationship. Reviewing calls from the past few days and identifying which customers need additional follow-up takes so much time. Are you missing out on opportunities because you don’t have a simple and efficient follow-up process?
Conversation AI allows you to quickly and efficiently review all inbound and outbound calls within your CRM using full transcripts, summaries, and call outcome tags added automatically to the customer’s FOCUS profile at the end of the call. This allows you to focus on the task at hand — engaging with your customers to create lasting experiences – while revolutionizing how you handle phone calls and follow-up tasks within your CRM.
Conversation AI
Woman on telephone having a conversation with dealership

Benefits of Conversation AI

Make Call Transparency Easy

Conversation AI transcribes every conversation, creating a clear record that eliminates guesswork and missed details.

Save Time on Every Follow-up

AI generates structured recaps of every call that highlight key points and next steps, saving your team time and making follow-up timely and informed.

Capitalize on High-Value Opportunities, First

Locate calls instantly using tags like “Ready to Buy” or “Upset Customer” to identify opportunities and address concerns.

Keep At-Risk Deals Alive

Get automatic notifications based on call outcomes to help your team respond before opportunities are lost or issues escalate.

Phone Call Follow-Up

Review call summaries and call outcome tags for conversations customers have with your dealership.
Conversation AI FOCUS Profile view.
Easy Catch Up
Quickly catch up to speed on what the premise of the phone conversation was with call summaries.
Stay on Top
Receive automatic alerts for specific call tags so you know instantly if a customer needs additional support.

Review Full Call Transcripts

Review full call transcripts for each phone conversation within the customer’s FOCUS profile.
Example of a Conversation AI call transcript.
Coaching and Training Opportunities
Easily review transcripts and/or conversations to verify key words or phrases are used during each phone call.
Monitor Timestamps
Timestamps are included to see how long it takes your personnel to respond to customers.

Related Resources

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Call Visibility: Your Dealership’s Secret Weapon to Turn Frustrated Leads Into Loyal Customers
<p><span><span><span>Sales calls hold key buying signals, but most go unnoticed. Learn how AI tools unlock customer intent, improve follow-up, and boost sales performance.</span></span></span></p>
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The State of AI in Automotive Retail
<p>The impact of AI on the automotive retail industry has been a hot topic of conversation. But it&rsquo;s not a future trend. Learn how it&rsquo;s already reshaping how dealerships operate today.&nbsp;</p>
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AI and Automation: What Every Dealership Should Know
<p><span><span><span>Discover key differences between real AI and AI-labeled automation and why understanding the difference is crucial to your dealership&rsquo;s technology decision making.</span></span></span></p>
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