Call Routing AI
Connect your customers to the right person quickly and consistently.
It can be difficult to provide your customers with a great phone experience when they’re irritated before you even say “hello.” But that is what your team has to do if an outdated phone menu has them greeted with "press 1 for service," and then they end up on hold, transferred incorrectly, or dropped altogether.
Call Routing AI uses natural language to understand and respond to what your caller needs, routing them to the right person or department without delay. Whether it’s a customer saying “I need service” or asking for a specific advisor, the system responds like a receptionist, reducing hold times and increasing successful connections.
Key Benefits of Call Routing AI
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Conversational
Move beyond button-based menus and allow callers to speak naturally with an AI agent that understands their needs and connects them quickly.
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Fast
Reduce the time it takes to route each call and minimize hold times, especially during peak hours or when staff is tied up.
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Reliable
Every caller receives consistent, accurate handling, even during overflow times or after hours.
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Dealer-Focused
Engineered for dealership use cases and integrated with your existing phone infrastructure, Call Routing AI enhances your team’s productivity and improves the customer experience
