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Since implementing Proton, we haven’t had any serious incidents. No departments taken offline, no major impact, just the occasional isolated PC that gets sanitized and remediated.
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Everything has been very smooth. It’s not a resource hog, it is installed cleanly, and no one found the transition cumbersome. I’ve done a lot of onboarding and this one was the smoothest I’ve had.
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The admin portals are very user-friendly. I can easily see open tickets, who submitted them, and which devices still need upgrading.
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Support tickets are resolved quickly. If there’s urgency, I escalate to the Proton team, and they move it along immediately. It’s incredibly responsive.
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When ownership needed help outside scheduled service days, Proton’s techs dropped what they were doing and arrived within 45 minutes. That’s impressive.
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The Proton team reaches out proactively with better tools and new layers of protection. Since adding the extra layers of email security, I haven’t had anyone report browser hijacks or popups. That proactive approach made a big difference.
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Our GMs absolutely love the Proton techs. They go above and beyond, they don’t leave things unfinished, and they build tools like tracking spreadsheets without being asked.
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From ownership to frontline staff, the relationship with Proton has been positive across the board. People trust the system, and that trust changes everything.
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If a dealership doesn’t value cybersecurity, I’d tell them “Ask Proton for a report. You’ll see how much work goes into every alert; real, detailed follow-ups, not just canned responses”.
