SPG cut losses from inaccurate quotes and discounting services for customers:
In addition to converting six of our stores to Reynolds and Reynolds from Dealertrack and AutoSoft, we’ve converted many of our stores from AllData, Identifix, and other service maintenance database providers. Our stores are now using Service Price Guides (SPG) because it’s part of Reynolds Retail Management System. You can create an appointment, generate an estimate, and build an RO in a single system. There’s far less double entry and less opportunity to make errors. SPG has streamlined our process.
Before we started using SPG, my Reynolds account manager “mystery shopped” our stores. He called into the same store twice, spoke with the same employee each time, and asked for the same vehicle repair. Unfortunately, he received two very different quotes that were hundreds of dollars apart.
After doing some additional research, we found many ROs that had completely different amounts listed than the original estimates because departments hadn’t communicated with each other. The last thing we want is for a customer to call and get an incorrect estimate that was pieced together by parts and service.
I can’t tell you how many times we’ve had to eat the cost of inaccurate quotes by discounting services for customers.
