The Solution
Reynolds service solutions completely changed the game for us. With Service Price Guides, we can now provide professional, transparent estimates quickly, and customers can approve them through texting and eAapproval without even picking up the phone.
Service Snap videos let our customers see exactly what the technician is recommending, which builds trust and makes the process much smoother.
Working with Reynolds support helped us get everything set up quickly. We updated report cards, optimized opcodes, and ensured all advisors knew how to use the system.
Advanced Service has been huge for advisor development. The integration with Advanced Service and our DMS gives me full visibility: I can track quotes, make pricing adjustments, and ensure our recommendations are competitive. It gives us detailed data, so I can sit down with advisors one-on-one and coach them based on facts, not feelings. The embedded tools, like pre-made videos, repair descriptions, and photos, make it easier for advisors to communicate with customers confidently. Technicians rarely leave their bays now because everything they need is at their fingertips, which saves time and improves efficiency.
Overall, these solutions have helped us increase upsells, improve closing ratios, reduce frustration for customers, and make onboarding new employees straightforward. For me, it’s about having all the tools in one place and seeing everything run efficiently – it gives us a real advantage in the market.
“I’m able to track everything. I can see what quotes we’re doing and work closely with my parts manager to make sure we're staying competitive. If I need to make changes, we can do it very quickly, and once it’s set up, it's out to everybody.”
