The Solution
After implementing Advanced Service, our service department moved away from a fragmented, paper-based process to a fully integrated, digital workflow that supports both our staff and our guests.
Technicians can now remain in their bays while building recommendations electronically, attaching photos and videos, and sending estimates directly to advisors, without walking repair orders between departments. Advisors receive real-time alerts, parts pricing is returned quickly and accurately, and recommendations are sent to guests through text with eApproval, allowing them to make informed decisions without delays or missed phone calls.
Declined and pending services are automatically documented and easy to reference at future visits, making follow-up conversations seamless and consistent. The addition of technician videos has significantly increased transparency and trust, giving guests the opportunity to see issues on their own vehicles and hear directly from the technician.
Overall, Advanced Service has dramatically minimized errors, eliminated paper storage challenges, and allowed our team to stay focused on productivity and guest care. The result is a smoother, more efficient operation that aligns with modern expectations and delivers a higher level of service experience.
“With Advanced Service, we’ve moved away from a fragmented, paper-based process to a fully integrated, digital workflow that supports both our staff and our guests.”
