The Solution
Because of my experience with Reynolds in the past, I knew right away that moving to Reynolds would give us the clarity and confidence we’ve been missing. Reynolds provides accurate, consistent, and accessible information without workarounds or waiting on someone else to produce it. With better dashboards, dynamic reporting, and real-time visibility across all three stores, we’re excited to be able to compare
performance, identify issues quickly, and make decisions based on facts rather than
assumptions.
From an ROI standpoint, I know firsthand the value Reynolds delivers. In my previous role, the return was three to four times the cost. Our owner, who hadn’t worked with Reynolds before, couldn’t believe the visibility he would gain across the business. For our managers, having immediate access to the information they need will fundamentally change how they lead and how quickly they can react.
We’re extremely excited for the impact docuPAD, AutoVision, and Proton will have on
our business. docuPAD alone can help offset the cost of the upgrade. AutoVision brings more insight to our inventory processes. The service solutions will help us better track and manage repair orders, and Proton has already proven to be an outstanding IT and cybersecurity partner.
A DMS switch is a big undertaking, so we did our due diligence by looking at other vendors. Ultimately, we didn’t feel they could handle our volume, and the Reynolds system is easier to learn and more flexible. We felt Reynolds would
grow with us into the future.
The deciding factor, though, was the people. The team really showed us how much Reynolds has evolved; more customer-focused, more collaborative, and willing to meet us where we are. They walked us through the true cost comparison and helped us understand how everything fits together. Leadership spent time listening to our concerns and delivering solutions that made the transition possible.
In my experience, Reynolds has always had a strong product, and now they pair it with exceptional support.
“For us, the choice was clear. We needed a system that could keep up with the
pace of the business, support our growth, and give us the visibility we’ve been missing. Reynolds is the only solution that does all of that.”
