The Results
Now, we are recording recommended and declined services and measuring success. We are capitalizing on the work instead of letting it walk out the door. Our processes are more efficient because we have the right tools. Technicians no longer have to wait for parts, which has resulted in a dramatic decrease in wasted time. We’re actually down a technician, but are producing more work than ever before. Also, Service Price Guides has greatly improved our repair quote process by delivering accurate pricing information every time.
We have had results with Advanced Service. We are seeing gains in labor sales, parts sales, labor gross, parts gross, and gross per RO. For instance, as of today, our effective labor rate has gone up almost $6. The profits from Advanced Service easily pay for the solution investment every month.
With Advanced Service we’re making the most of every opportunity. I can hold people accountable, run meaningful reports, and manage what I measure. My advisors are now asking for their performance reports so they can gauge themselves against their peers. I’m glad Advanced Service has become part of our daily lives.
