Lynch Chevrolet Enhances Customer Experience With the Service Kiosk

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Traditional drop-offs caused delays and missed details, but the 24/7 service kiosk streamlines check-in and pick-up with secure, convenient, fully digital processing.

Location
Pleasant Prairie, WI
Contact
Quinn Mihalski, Service Manager

The Problem

We used to rely on traditional early bird and night drop envelopes for vehicle drop-offs. The process was time-consuming and unreliable; envelopes could get stuck or go unnoticed until later in the day, and incomplete or missing information often delayed repairs. Advisors had to call customers in the morning to confirm details and authorizations, sometimes waiting an hour or more before they could start working on a vehicle. It wasn’t uncommon for customers to ask, “Why wasn’t my repair completed?” Unfortunately, the answer was because key details were lost or unclear in the handwritten notes.
Kiosk with key drop off service
33%
of customers prefer checking in using a service kiosk.
*Reynolds study

Solutions Used

The Solution

Now that we have the service kiosk, we’ve modernized our entire check-in and pick-up process. The dealership now offers customers 24/7 access to a secure kiosk in a climatecontrolled environment that feels as convenient as an ATM. Customers can drop off or pick up their vehicles anytime and pay digitally using their phones, eliminating the need for physical credit card swipes.
The system automatically notifies advisors when vehicles are dropped off, improving communication and accountability. For us, the kiosk delivers convenience, compliance, and peace of mind while creating a more professional, customer-focused experience that sets our dealership apart
“It’s more secure, more efficient, and it shows customers we’re adapting to make their lives easier.”

Related Resources

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Late adopters are embracing kiosks, are you prepared?
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