The Results
We switched to Advanced Service because it’s built within our Reynolds system. We did not miss a beat transferring from MPI to Advanced Service. It took time to trust the system, but we realized Advanced Service works exactly as advertised. We still have the communication aspect, and it holds everyone accountable.
Managers can track how long it takes to do a task, which has increased our efficiency. The forced march process also keeps everyone moving forward on pending tasks. One of the biggest benefits is how Advanced Service works with Service Price Guides. Those two together save us a lot of time.
We continue to see growth month to month. Before on MPI, we were already up 10 percent on RO gross. When we got rolling on Advanced Service we went up another 15 percent and our growth is triple that of other stores nationally. That growth has continued to climb, and we have also seen a $5 increase in effective labor rate. This is huge when you consider how many hours we produce monthly.
Advanced Service has reduced the stress on our employees and made us perform better. We are pleased with the results and are very happy with the Reynolds solution.
