Although they had a functioning system in place, IDM transformed their file retrieval process:
Before we installed Integrated Document Management, we kept an impeccable file room but it still required someone to pull files and bring them to us. We always had a physical delay of five to 45 minutes for various documents.
With Integrated Document Management, document retrieval is now instantaneous.
If my warranty clerk has a ticket she can’t find or my techs want to see previous month’s ROs, they go to the computer and pull it up.
Same for me, if I have a customer questioning their quote, I simply pull up their exact paperwork.
If corporate ever thought about taking it away, I would strongly advise against it. It’s priceless.
Integrated Document Management saves us at least three hours per day.
