The Results
The solution to our problem was Advanced Service. We no longer have issues with things getting lost in translation because information is in one place. In the past, our technicians would have to walk over to parts to get pricing, then go to the service advisor, and then back to their bays. I’d say we lost almost 1,000 hours a month. That equates to about $70,000 in parts sales and $170,000 in labor sales. With Advanced Service, we don’t miss those opportunities. Using a quality multipoint inspection, my team is able to recognize more repairs opportunities.
More than simply helping us with efficiency, Advanced Service holds everyone accountable. It ensures the technicians do quality multi-point inspections, decreases the amount of time the technicians need to spend at the parts counter, and gives management the opportunity to coach the staff. Coupled with Service Price Guides, we save time pulling pricing information, validating parts availability, and much more. Since implementing these tools, I have seen at least a two-dollar-per-hour average bump in my effective labor rate, and we turn anywhere between 6,000 and 7,000 hours a month.
I cannot say enough about Advanced Service. It has helped us grow our business, all while saving time and money. We have seen 60 to 70 percent growth in the key metrics we measure with Advanced Service, and it easily pays for itself. It was truly the missing link in our service department.
