Alexandria Volkswagen Streamlines Checkout with ReyPAY®

Alexandria Volkswagen logo

“ReyPAY is the best thing we’ve ever purchased from Reynolds.”

Location
Alexandria Volkswagen, VA
Contact
Kenny Crosby, Parts Manager

The Details:

We know it’s a lousy situation to be in when something is wrong with your car, and it needs to be taken to a dealership for service. When you get shuffled around to three or four people during that process, it doesn’t make your experience any better. When it’s time for checkout, standing in a long line doesn't offer relief or help your irritation for being there in the first place.
We recently added ReyPAY payment processing to our service writers’ counters so they can speed the process up for our customers by cashing them out directly. ReyPAY has helped alleviate the stress and pressure that comes with the daily 5 PM rush; whether it's on the customer, parts counter, or service writer.

Solutions Used


The Results

ReyPAY has made our customer interactions more enjoyable and easier. Being able to interact with a business using an electronic format is important in this day and age. Having the ability to pay online before coming into the service department creates a more seamless experience for our customers and employees.
ReyPAY is the best thing we’ve ever purchased from Reynolds. It's absolutely fantastic and completely worth the investment.

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