The Solution
With Advanced Service, we now enjoy a seamless system that works as part of our DMS. Technicians can capture multi-point inspection videos right at their work bays, eliminating unnecessary steps and making the process simple and efficient. Advanced Service also provides detailed reporting, breaking down recommendations and sales by advisor and technician, which allows management to identify opportunities and coach employees effectively.
Additionally, dedicated support from the Advanced Service team ensures the dealership maximizes the tool to its fullest, resulting in higher recommendation approvals, smoother workflows, and significant revenue gains – over $255,000 in return service sales in just one quarter.
“A picture or video is worth a thousand words, and customers understand exactly what needs to be done. So when we send a quality video showing the issue, approval rates go up.”
