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<!-- wp:reyrey-js/list-item {"content":"Offer a self-service option and present upsells during check-in."} /-->
<!-- wp:reyrey-js/list-item {"content":"Provide your customers with a convenient option to expedite drop-off."} /-->
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<div class="wp-block-reyrey-js-column"><!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eKey drop-off is one of the first impressions a customer has of your service drive. Both you and your customer want it to be as seamless as possible. But it doesn’t always work out that way. One of the most common gripes I hear from service advisors is that there is no flexibility with drop-off and pick-up and customers don’t want to wait in long lines.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eThough the automotive industry has made great strides in streamlining fixed ops with technology, most dealerships still rely on manual check-in processes.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eLet’s talk through what your current process might look like and what it could look like with an optimized check-in option.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003e\u003cspan data-contrast=\u0022auto\u0022\u003eDreadful Drop-Off\u003c/span\u003e\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eMeet Mark, a customer who wants to schedule a routine maintenance appointment at your dealership. He books the first available time,\u003c/span\u003e \u003cspan data-contrast=\u0022auto\u0022\u003e8 a.m. on Tuesday.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eSince Mark works Tuesday morning, he drops off his car the night before. There are no clear instructions provided on what to do with his keys or where to drop them off, so he’s left wandering around the building trying to locate your dropbox.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eAfter a few minutes of scanning, he sees a metal box stocked with envelopes but nothing to write with.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eWith no pen and no one to call after hours, Mark almost dropped the keys in a blank envelope, leaving you with no knowledge of the vehicle and no way to contact him. Luckily, he finds a pen after rummaging through his console and begins to fill out the form.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eWhile going through the form, he feels slightly aggravated by the dual entry of information — most of it is a repeat of what he filled out online.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eHe writes down his information and drops the keys in the dropbox before heading home.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eThis isn’t the path to boost CSI scores in service, but not all hope is lost.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003e\u003cspan data-contrast=\u0022auto\u0022\u003ePerfect Motors Drop-Off\u003c/span\u003e\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eIn another scenario, Mark calls and makes an appointment at Perfect Motors down the road. Upon arrival, he makes his way to a self-service kiosk, where all his information is pre-populated. He’s then taken through a series of recommended upsells. (Removing the human element doesn’t mean upselling isn’t possible.) With more time to review recommendations, Mark is more likely to say yes to additional services.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eMark finishes answering the questions at the kiosk, drops the keys in the designated drawer, and leaves the dealership satisfied with the simplicity of the process.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003e\u003cspan data-contrast=\u0022auto\u0022\u003ePick Up Problems\u003c/span\u003e\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eMark is caught up at work and can’t leave the office until 9 p.m. Your service department is closed for the day, so he pays for the service over the phone and is given two options:\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/list {"ordered":false} -->
<!-- wp:reyrey-js/list-item {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003ePick up the car in the morning during dealership hours.\u003c/span\u003e"} /-->
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<!-- wp:reyrey-js/list-item {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003ePick up the car after work, and they will leave his keys under the floor mat of his unlocked car.\u003c/span\u003e"} /-->
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<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eMark chooses the latter and is hoping to see his car in the lot when he arrives. Meanwhile, you’re hoping this doesn’t affect your CSI score.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003e\u003cspan data-contrast=\u0022auto\u0022\u003ePerfect Motors Pick-Up\u003c/span\u003e\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eMark is working later than expected. He pays online and calls Perfect Motors to let them know he won’t be able to pick up his car until after hours. The advisor assures him that it’s no problem.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eThe advisor happily walks Mark through the pick-up process over the phone. Mark feels confident that when he arrives at the dealership, his keys will be safely stored in a locked drawer, only to be accessible through his unique QR code.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eOnce Mark gets to the lot, he pulls out his phone to scan the QR code, and the drawer holding his keys opens. He’s satisfied with how quick and convenient this process is.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003e\u003cspan data-contrast=\u0022auto\u0022\u003eBonus:\u003c/span\u003e\u003c/span\u003e\u003cspan data-contrast=\u0022auto\u0022\u003e By picking up his keys at the self-service kiosk, Mark avoids the lengthy line at the cashier. Who knew this process could be so easy?\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003e\u003cspan data-contrast=\u0022auto\u0022\u003eRealistic Remedy\u003c/span\u003e\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022auto\u0022\u003eThe check-in and drop-off process can be a hassle for service employees and customers alike. \u003c/span\u003e\u003cspan data-contrast=\u0022auto\u0022\u003eAdvisors struggle to balance their daily tasks and keep customers happy, while customers can be stuck with long lines, no flexibility, and duplicate entry.\u003c/span\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cspan data-contrast=\u0022none\u0022\u003eWith a \u003c/span\u003e\u003ca href=\u0022/solutions/appointment-and-write/gomoto\u0022 target=\u0022_blank\u0022\u003eself-service kiosk\u003c/a\u003e\u003cspan data-contrast=\u0022none\u0022\u003e, you can delight customers who prefer a contactless method while giving advisors more time to focus on other important tasks. Say goodbye to key handling issues and hello to increased efficiency, CSI, and convenience during the check-in process.\u003c/span\u003e"} /--></div>
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