This article was written by Caroline White, a software education representative.
Do you find it more efficient to learn something new from watching a video rather than reading an instruction manual?
If so, you’re in luck.
Informative help videos are available to support your learning directly within ERA-IGNITE! You have access to thousands of help videos that cover a variety of software topics and tasks within every area of the dealership, easily accessible whenever you need them. Examples include:
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Changing customer information.
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Exporting a report to a PC or local network drive.
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Rolling an appointment to a repair order.
Here’s how to access the videos:
1.) Select Help (F1) from any ERA-IGNITE window and select the Help Videos link or the Search Help Videos (play button) icon on the home page.
2.) Select a video related to your current screen by selecting Videos, located on the left side of the window. Or select the Help Videos tab located at the bottom of the window.
You can search the archive for a video you want to watch by Title, Description, Keyword, or Application. You can also filter by Recommended Only or Program News (PNews) Videos Only to find what’s most relevant to you. Find job-related videos by searching by your role. Highlight a line to read the video’s description and see any related keywords.
Various instructional videos have also been grouped together as “playlists” for basic training.
3.) Double click or Select (F12) to watch the highlighted help video.
If there is a video you find particularly helpful and want to share, you can recommend it to others. Simply click on the Recommend Video hyperlink underneath the video and enter the user IDs of those you wish to share the video with.
Learning about your system can be efficient and enjoyable. These help videos are another resource to aid you and other employees in quickly learning new features and topics within the system you use every day.
For more information about software education and training, please visit the
Reynolds training webpage.
