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<!-- wp:reyrey-js/list-item {"content":"Boost service drive profit through technician involvement."} /-->

<!-- wp:reyrey-js/list-item {"content":"Efficiency, not higher rates, drives long-term growth."} /-->
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<div class="wp-block-reyrey-js-column"><!-- wp:reyrey-js/paragraph {"content":"Get the inside scoop on industry trends as well as helpful system tips and educational articles.","fontFamily":"Light","fontFamilyClass":"FF-Light","customClasses":"Bottom-Spacing-Three","customClassesObject":{"Bottom Spacing":"Bottom-Spacing-Three"}} /-->

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<div class="wp-block-reyrey-js-column"><!-- wp:reyrey-js/paragraph {"content":"Every dealer knows the service drive is the backbone of their business. Sales can swing with market conditions, but fixed operations provide stability, absorbing the costs of the variable side. The harder question is figuring out how to measure that stability in a way that actually drives improvement."} /-->

<!-- wp:reyrey-js/paragraph {"content":"Dealers across the country are facing the same challenge: evaluating performance in a way that shows both strengths and opportunities. To answer that, we studied a full year of data from dealerships of every size and in every type of community to create the \u003ca href=\u0022/whitepapers/fixed-operations-golden-metrics-2025\u0022 target=\u0022_blank\u0022 data-entity-reference=\u0022{\u0026quot;id\u0026quot;:\u0026quot;5873\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;The Fixed Operations Golden Metrics 2025 (en:5873) [[Block] Whitepaper/Report]\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;whitepaper\u0026quot;,\u0026quot;entityType\u0026quot;:\u0026quot;node\u0026quot;,\u0026quot;lang\u0026quot;:\u0026quot;en\u0026quot;,\u0026quot;url\u0026quot;:\u0026quot;/whitepapers/fixed-operations-golden-metrics-2025\u0026quot;}\u0022\u003eFixed Ops Golden Metrics\u003c/a\u003e report."} /-->

<!-- wp:reyrey-js/paragraph {"content":"The report highlights three “golden metrics” that consistently reflect the health of a service drive:"} /-->

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<!-- wp:reyrey-js/list-item {"content":"Hours sold (both total and per repair order)"} /-->

<!-- wp:reyrey-js/list-item {"content":"Effective labor rate (ELR)"} /-->

<!-- wp:reyrey-js/list-item {"content":"Profit per customer pay repair order (RO)"} /-->
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<!-- wp:reyrey-js/paragraph {"content":"These numbers do more than track performance. They shine a light on how dealers can grow revenue, improve efficiency, and ultimately increase profitability. And according to the report, how you influence these numbers matters just as much as the numbers themselves."} /-->

<!-- wp:reyrey-js/paragraph {"content":"\u003cstrong\u003eInfluencing the Metrics that Matter\u003c/strong\u003e\u003cbr\u003eThe Fixed Ops Golden Metrics report didn’t just look at benchmarks. It also looked at dealerships that were using technician efficiency tools — like Service Price Guides and Advanced Service — compared to those that did not. And the difference is dramatic."} /-->

<!-- wp:reyrey-js/paragraph {"content":"For the average dealership handling around 675 repair orders per month, the difference made by technician-driven quoting is significant:"} /-->

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<!-- wp:reyrey-js/list-item {"content":"299 additional hours sold each month"} /-->

<!-- wp:reyrey-js/list-item {"content":"0.39 more hours per RO"} /-->

<!-- wp:reyrey-js/list-item {"content":"$76 more profit per RO"} /-->
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<!-- wp:reyrey-js/paragraph {"content":"On average, dealerships in this range that involved their technicians with the right tools saw more than $51,000 in additional monthly profit compared to those that did not.\u003cbr\u003eAcross the board, regardless of volume, the data shows that dealerships with efficiency tools in place produced stronger results than those without them."} /-->

<!-- wp:reyrey-js/paragraph {"content":"\u003cstrong\u003eThe Right Tool for the Job\u003c/strong\u003e\u003cbr\u003ePicture a technician trying to remove a rusted bolt with the wrong size wrench. They spend extra time wrestling with it, risk rounding off the edges, and may even damage the part. The job takes longer, frustration builds, and efficiency drops. Everyone in the shop knows the value of having the right physical tool in their hand."} /-->

<!-- wp:reyrey-js/paragraph {"content":"The same is true when it comes to inspecting, recommending and pricing that job. It takes time to determine parts availability and cost. This process is prone to inaccuracies in quotes and wasted time if technicians don’t have an automated, connected tool."} /-->

<!-- wp:reyrey-js/paragraph {"content":"With an automated, connected solutions, technicians can:"} /-->

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<!-- wp:reyrey-js/list-item {"content":"Add recommended work directly into the repair order."} /-->

<!-- wp:reyrey-js/list-item {"content":"Confirm parts availability and SPG pricing before sending it to the advisor."} /-->

<!-- wp:reyrey-js/list-item {"content":"Build trust with customers by putting their expertise front and center."} /-->
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<!-- wp:reyrey-js/paragraph {"content":"Hearing directly from the technician reduces skepticism and helps customers feel confident the recommendation is necessary. For the advisor, this means less time overcoming objections and more time focusing on customer care. For the technician, it means their expertise is recognized and valued, which drives engagement and accuracy. This combination means more approved work, less time wasted, and stronger profitability across all three golden metrics."} /-->

<!-- wp:reyrey-js/paragraph {"content":"\u003cstrong\u003eThe Takeaway\u003c/strong\u003e\u003cbr\u003eBenchmarking shows what performance looks like across the industry. But the solution comparison shows how to improve it."} /-->

<!-- wp:reyrey-js/paragraph {"content":"Dealerships that empower their technicians with the right tools are not just tracking golden metrics. They are improving them. And those improvements translate into higher profitability, stronger customer trust, and a more efficient service drive."} /-->

<!-- wp:reyrey-js/paragraph {"content":"Efficiency tools are not a “nice to have.” They are a proven way to increase hours, boost ELR, and maximize profit per RO — no matter your size or market."} /--></div>
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