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<!-- wp:reyrey-js/list-item {"content":"Manual, redundant tasks in service are holding you and your employees back."} /-->

<!-- wp:reyrey-js/list-item {"content":"Efficient processes lead to better experiences for customers and employees."} /-->
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<!-- wp:reyrey-js/heading {"text":"Subscribe to Fuel","level":2,"fontSize":"22","fontFamily":"SemiBold","fontSizeClass":"FS-22","fontFamilyClass":"FF-SemiBold"} /-->

<!-- wp:reyrey-js/paragraph {"content":"Get the inside scoop on industry trends as well as helpful system tips and educational articles.","fontFamily":"Light","fontFamilyClass":"FF-Light","customClasses":"Bottom-Spacing-Three","customClassesObject":{"Bottom Spacing":"Bottom-Spacing-Three"}} /-->

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<div class="wp-block-reyrey-js-column"><!-- wp:reyrey-js/paragraph {"content":"Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them, to be in and out quickly, and to feel like they’re getting a fair deal on every transaction."} /-->

<!-- wp:reyrey-js/paragraph {"content":"What often gets overlooked, however, is to deliver an ideal customer experience, you must first perfect the \u003cem\u003eemployee experience\u003c/em\u003e."} /-->

<!-- wp:reyrey-js/paragraph {"content":"Employees who are perpetually overwhelmed, distracted, or disgruntled by inefficient processes are simply not going to deliver the kind of customer experience that inspires long-term loyalty. A 2018 \u003ca href=\u0022https://www.gallup.com/workplace/237059/employee-burnout-part-main-caus…\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003eGallup poll\u003c/a\u003e found 67 percent of employees experience burnout, with 44 percent feeling this at least sometimes and 23 percent feeling it very often or always."} /-->

<!-- wp:reyrey-js/paragraph {"content":"Another study found that \u003ca href=\u0022https://www.inc.com/adam-robinson/top-performers-are-most-likely-employ…\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003e20 percent\u003c/a\u003e of engaged employees (“high performers”) reported feeling burned out. And burnout contributes to turnover, costing U.S. businesses between \u003ca href=\u0022https://www.forbes.com/sites/bryanrobinson/2019/06/02/the-burnout-club-…\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003e$150 and $350 billion\u003c/a\u003e each year."} /-->

<!-- wp:reyrey-js/paragraph {"content":"One example of many is frustration around pricing. What seems like a simple task in your service drive could actually turn into a tedious one when information has to be rekeyed, the system is misquoting, and employees are trying to get prices to match between systems. Imagine what happens when that is compounded on other inefficiencies."} /-->

<!-- wp:reyrey-js/paragraph {"content":"So how can dealers respond? Is there a way to improve your employees’ day-to-day job experience and boost retention that will have a positive domino effect on your customer experience?"} /-->

<!-- wp:reyrey-js/paragraph {"content":"The answer is yes. In fact, there’s a common denominator that improves both the employee \u003cem\u003eand\u003c/em\u003e the customer experience in your service department: \u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eefficiency.\u003c/span\u003e"} /-->

<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eEfficiency Transforms Working in Service for the Better\u003c/span\u003e"} /-->

<!-- wp:reyrey-js/paragraph {"content":"Consider what happens when you build your service department on a foundation of efficiency."} /-->

<!-- wp:reyrey-js/paragraph {"content":"Sure, one big benefit is you can \u003ca href=\u0022/solutions/service-operations/advanced-service\u0022 target=\u0022_blank\u0022 data-entity-reference=\u0022{\u0026quot;id\u0026quot;:\u0026quot;4674\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;Advanced Service - Refresh (en:4674) [Product Page - Refresh]\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;product_page\u0026quot;,\u0026quot;entityType\u0026quot;:\u0026quot;node\u0026quot;,\u0026quot;lang\u0026quot;:\u0026quot;en\u0026quot;,\u0026quot;url\u0026quot;:\u0026quot;/solutions/service-operations/advanced-service\u0026quot;}\u0022\u003ecut costs and boost profitability \u003c/a\u003eby saving time, whether it’s by eliminating misquoting with \u003ca href=\u0022/solutions/parts-pricing/service-price-guides\u0022 target=\u0022_blank\u0022 data-entity-reference=\u0022{\u0026quot;id\u0026quot;:\u0026quot;4661\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;Service Price Guides - Refresh (en:4661) [Product Page - Refresh]\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;product_page\u0026quot;,\u0026quot;entityType\u0026quot;:\u0026quot;node\u0026quot;,\u0026quot;lang\u0026quot;:\u0026quot;en\u0026quot;,\u0026quot;url\u0026quot;:\u0026quot;/solutions/parts-pricing/service-price-guides\u0026quot;}\u0022\u003ean immediate pricing tool\u003c/a\u003e or enabling instant communication between advisors and technicians via real-time notifications."} /-->

<!-- wp:reyrey-js/paragraph {"content":"And yes, you can also \u003ca href=\u0022/solutions/service-operations/advanced-service\u0022 target=\u0022_blank\u0022 data-entity-reference=\u0022{\u0026quot;id\u0026quot;:\u0026quot;4674\u0026quot;,\u0026quot;title\u0026quot;:\u0026quot;Advanced Service - Refresh (en:4674) [Product Page - Refresh]\u0026quot;,\u0026quot;type\u0026quot;:\u0026quot;product_page\u0026quot;,\u0026quot;entityType\u0026quot;:\u0026quot;node\u0026quot;,\u0026quot;lang\u0026quot;:\u0026quot;en\u0026quot;,\u0026quot;url\u0026quot;:\u0026quot;/solutions/service-operations/advanced-service\u0026quot;}\u0022\u003eincrease revenue\u003c/a\u003e by equipping your advisors with more customer-facing tools and requiring them to follow a standardized process, including the upsell."} /-->

<!-- wp:reyrey-js/paragraph {"content":"But, there’s another critical benefit of efficiency that too many dealers miss: You can \u003cem\u003ealso\u003c/em\u003e transform the day-to-day, 9-5 work experience of your employees by eliminating redundancies and tedious, multistep manual processes."} /-->

<!-- wp:reyrey-js/paragraph {"content":"Those processes are ultimately a result of the system running your service department, as well as the various third-party solutions you have in place that claim to make your business run better. But what is happening under the surface?"} /-->

<!-- wp:reyrey-js/paragraph {"content":"Is every one of those solutions in perfect sync with the others? Are redundancies like data reentry, which create unnecessary additional work for your employees and increase the chances of a costly error, built into your existing processes?"} /-->

<!-- wp:reyrey-js/paragraph {"content":"Is it possible that in your quest to improve your service department, your various solutions are actually making your employees’ jobs needlessly \u003cem\u003emore\u003c/em\u003e complicated? They could be slowing down productivity, pulling employees away from more profitable tasks, and ultimately \u003cem\u003ehurting\u003c/em\u003e your bottom line."} /-->

<!-- wp:reyrey-js/paragraph {"content":"It might seem counterintuitive, but implementing more solutions does \u003cem\u003enot\u003c/em\u003e automatically equal a better work environment."} /-->

<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eAllow me to suggest a better alternative: Streamline your approach by investing in a \u003cem\u003esingle system\u003c/em\u003e that can do \u003cem\u003eall of the above\u003c/em\u003e.\u003c/span\u003e In other words, build on a foundation of efficiency."} /-->

<!-- wp:reyrey-js/paragraph {"content":"When a single system can handle, and often automate, the workflows within your service department from start to finish, your employees are free to focus on more profitable activities (namely, customer interactions)."} /-->

<!-- wp:reyrey-js/paragraph {"content":"Those uses are also more meaningful to your employees’ job satisfaction and therefore less likely to cause burnout."} /-->

<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eConclusion\u003c/span\u003e"} /-->

<!-- wp:reyrey-js/paragraph {"content":"Focusing on efficiency can transform the job experience in your service department for the better. It can alleviate the most manual, tedious, and time-consuming tasks for your employees, freeing them up to pursue more rewarding activities that make you, and them, more efficient and profitable. A win-win."} /-->

<!-- wp:reyrey-js/paragraph {"content":"Decide today to invest in the \u003ca href=\u0022https://www.reyrey.com/solutions/advanced-service\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003esingle system approach\u003c/a\u003e and perfect your employees’ job experience. The benefits will far outweigh the costs."} /--></div>
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